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Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)
Oh it is all kinds of crazy in here... Not for the squeamish
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
Processor Count: 4
RAM: 5081 Mb
Graphics Card: Microsoft Basic Display Adapter
Hard Drives: C: 688 GB (590 GB Free);
Motherboard: TOSHIBA, Portable PC
Antivirus: Windows Defender, Enabled and Updated
ISSUE #1 Unable to update anything, I am BLOCKED. I downloaded Secunia from your site, was hoping I could get in through this door, was only able to open the top two entries ONCE, they both went to the same dialogue box that said that they were up to date, the latest update had already been installed 1/14/2017 and that there were no pending updates in the action center.
![Font Rectangle Parallel Screenshot Technology]()
After that, the Secunia hyperlinks to 'update' became completely unavailable for me to open, including the two I had already opened.. They did not acknowledge any part of my pointer, mouse, double tap, enter button, nothing. Everywhere else I navigated in the environ, everything responded as it should and interfaced until I returned and tried to open the update windows. NOTHING. I could only right click and the only options that provided was this:
![Rectangle Font Parallel Screenshot Number]()
When I try to go through the action center, it says it is beginning updates, and freezes at 0%
ISSUE#2
I have been running Hitman Pro, and Hitman Pro Alert since 4/5/2017 they have just been picking up tracking cookies after about a 6 to 7 minute scan daily. I have had a Motorola Mobile process running in Task Manager for a year that I have no use for AT ALL, every time I go to task manager, it is RUNNING, I end the process and the tree, I disable it, and have attempted to uninstall it SO MANY TIMES. While attempting to uninstall it again yesterday, Hitman Pro alerted me that it was Malicious and began doing a deep scan, TWICE, both lasting over AN HOUR AND 45 MINUTES only to FREEZE and the dialogue box whites out completely.
![Font Rectangle Screenshot Parallel Number]()
Overall pictures of some of the absurdity below
![Rectangle Font Parallel Electronic device Screenshot]()
![Font Rectangle Screenshot Parallel Number]()
![Rectangle Font Parallel Screenshot Number]()
![Font Rectangle Parallel Screenshot Number]()
I get the BSOD a couple times a day if I am watching any kind of video, ATKIMDOG, I have tried a clean install from the AMD Radeon website, FAILED, I have tried to do a clean uninstall of AMD Radeon, FAILED I have tried to get into safe mode to the AMD install dialogue box where I can custom deselect drivers FAILED, I have tried to do a system restore FAILED,Now I have a Frankenstein of AMD
It is RIDICULOUS.. HELP PLEASE
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1
Processor Count: 4
RAM: 5081 Mb
Graphics Card: Microsoft Basic Display Adapter
Hard Drives: C: 688 GB (590 GB Free);
Motherboard: TOSHIBA, Portable PC
Antivirus: Windows Defender, Enabled and Updated
ISSUE #1 Unable to update anything, I am BLOCKED. I downloaded Secunia from your site, was hoping I could get in through this door, was only able to open the top two entries ONCE, they both went to the same dialogue box that said that they were up to date, the latest update had already been installed 1/14/2017 and that there were no pending updates in the action center.
After that, the Secunia hyperlinks to 'update' became completely unavailable for me to open, including the two I had already opened.. They did not acknowledge any part of my pointer, mouse, double tap, enter button, nothing. Everywhere else I navigated in the environ, everything responded as it should and interfaced until I returned and tried to open the update windows. NOTHING. I could only right click and the only options that provided was this:
When I try to go through the action center, it says it is beginning updates, and freezes at 0%
ISSUE#2
I have been running Hitman Pro, and Hitman Pro Alert since 4/5/2017 they have just been picking up tracking cookies after about a 6 to 7 minute scan daily. I have had a Motorola Mobile process running in Task Manager for a year that I have no use for AT ALL, every time I go to task manager, it is RUNNING, I end the process and the tree, I disable it, and have attempted to uninstall it SO MANY TIMES. While attempting to uninstall it again yesterday, Hitman Pro alerted me that it was Malicious and began doing a deep scan, TWICE, both lasting over AN HOUR AND 45 MINUTES only to FREEZE and the dialogue box whites out completely.
Overall pictures of some of the absurdity below
I get the BSOD a couple times a day if I am watching any kind of video, ATKIMDOG, I have tried a clean install from the AMD Radeon website, FAILED, I have tried to do a clean uninstall of AMD Radeon, FAILED I have tried to get into safe mode to the AMD install dialogue box where I can custom deselect drivers FAILED, I have tried to do a system restore FAILED,Now I have a Frankenstein of AMD
It is RIDICULOUS.. HELP PLEASE
