Do you get to an activation screen? Maybe like this:
![Rectangle Font Screenshot Software Operating system]()
Or, maybe this will help?
![Font Rectangle Screenshot Number Parallel]()
Or, maybe this will help?
Office deactivated on my replacement computer
6 months ago I bought a new HP laptop to replace my desktop PC which crashed and got tossed out. I have had a copy of Office 2019 for about 3 years and re-installed it on my new laptop and have been using it for 4 months with no problem. I then got a deactivation notice and I completely deleted the Office app and re-inistalled it. It has been working well for a month or two and today I got another deactivation message. I was able to re-enter the product key and it looked like it accepted it but when I tried to work on a document, it was still deactivated. From reading the Microsoft website, I have figured out that when I trashed my dead computer I should have deleted that copy of Office. But that was impossible since it was totally broken. How can I get to talk to someone at Microsoft who can revise or replace my Product Key so I can continue to use my Office DVD? Or is there a method/process to do that myself?
1 - 4 of 4 Posts
Thanks for the phone number that got me right into the right plac. Altough it was a fully automated dialogue and took 15 minute, it got my DVD copy re-activated. Success !! Thanks again.Do you get to an activation screen? Maybe like this:
View attachment 304416
Or, maybe this will help?
View attachment 304417
Excellent!
How to mark a thread solved.
Above your first post in this thread, but below the black bar, on the right-hand side, you will see a "kabob" menu (three vertical dots). Click that and select Edit Thread. You will see a drop down in front of the thread title that says "Prefix". Drop that and "Solved" should be one of your options.
Real simple, huh? Who needs a dedicated button that does this in a single mouse click? ;-)
How to mark a thread solved.
Above your first post in this thread, but below the black bar, on the right-hand side, you will see a "kabob" menu (three vertical dots). Click that and select Edit Thread. You will see a drop down in front of the thread title that says "Prefix". Drop that and "Solved" should be one of your options.
Real simple, huh? Who needs a dedicated button that does this in a single mouse click? ;-)
1 - 4 of 4 Posts
Tech Support Guy
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!
Full Forum Listing
Explore Our Forums
