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Discussion Starter · #1 ·
for some weeks now , i have had update failure from microsoft , relating to office 2003. i tried uninstalling it , but it would not . [ that's one i haven't heard before ! ] . then after a few days ...it's not in the add/remove program list anymore . i then tried to install it from disc , but it came up with an " uninstall failure " . i did try system restore , but , it failed as well. no new programs have been added . i am not overly computer literate , but this one i haven't seen before . any help would be appreciated . :up:
 

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Discussion Starter · #3 ·
bonk said:
Does the 2003 Office disk have a repair facility.
it seems as if it has vanished from the add/remove programs in control panel . i have a disc , but it will not load it , as partway through it gives an error message saying installation cannot be completed . it seems strange that system restore doesn't function either . any tips ? thanks :confused:
 

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My apologies

The best way is to post a HijackThis log and let an Log Expert to look at it for you.

Download Hijack This to your desktop
  • Extract Files
  • Open the file and click on the Hijack.exe
  • It will open and use the default path
  • Check do you wish an Icon
  • Click on Icon and choose "scan system and save a logfile" usually in notepad
  • Copy and Paste the logfile in your next post
  • Using Ctrl+A to copy All and Ctrl+C to copy and Ctrl+V to paste.
 

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Discussion Starter · #7 ·
i hope i got this right .ogfile of HijackThis v1.99.1
Scan saved at 6:18:32 PM, on 1/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Bell\Security Manager\fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Eset\nod32krn.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Iomega\Iomega HotBurn Pro\Autolaunch.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Bell\Security Manager\Rps.exe
C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Eset\nod32kui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Andrew\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.ca/0SEENCA/SAOS01?FORM=TOOLBR
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Security Manager\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Bell\Security Manager\FBHR.dll
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Drag'n'Drop_Autolaunch] "C:\Program Files\Iomega\Iomega HotBurn Pro\Autolaunch.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [Security Manager] "C:\Program Files\Bell\Security Manager\Rps.exe"
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKCU\..\Run: [CommCtr] C:\PROGRA~1\NET2PH~1\CommCtr.exe -auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra 'Tools' menuitem: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {23B1D1AE-A29F-4AE2-B76E-CAB6E14811C4} (DHCPConfiguration Class) - http://eserv.sympatico.ca/netassistant/controls/BellCanadaPortalAX.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {3299935F-2C5A-499A-9908-95CFFF6EF8C1} (Quicksilver Class) - https://vapwda.ops.placeware.com/etc/place/DESK/VADpws-a3s/5.1.8.511/lib/quicksilver.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
O16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.ca/resources/neutral/controls/DigWebX2.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1169504977341
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1134913240674
O16 - DPF: {894B8712-11F1-48A7-899F-36D6C695D9D8} (CodeBabyObject Object) - http://service.sympatico.ca/codebaby/core/codebaby.cab
O16 - DPF: {9BFC2253-B9D9-477E-9488-CA450232620D} (BinAg1 Class) - https://activation.sympatico.ca/wizlet/SympaticoWebflow/static/controls/BellCanadaActiveX.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{07F3E5DE-90AA-4184-A6FE-294831C5341F}: NameServer = 67.69.184.147 206.47.244.55
O17 - HKLM\System\CS1\Services\Tcpip\..\{07F3E5DE-90AA-4184-A6FE-294831C5341F}: NameServer = 67.69.184.147 206.47.244.55
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: Security Manager Firewall (RP_FWS) - Radialpoint Inc. - C:\Program Files\Bell\Security Manager\fws.exe
 

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Discussion Starter · #9 ·
no . when i was reading yesterday , [ here ] . i saw someone say nod32 was a good program . until dec. i was using bell security [ freedom . i stopped it and got avg . i unisnstalled it and put in nod 32. oops [ is that authentium ? ...avg ]
 

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Discussion Starter · #11 ·
i will . after cleaning them out i will try to reinstall office 2003 . it will take me a little while now. thanks for your help . i will of course let you know .
 

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Discussion Starter · #12 ·
mr beer said:
i will . after cleaning them out i will try to reinstall office 2003 . it will take me a little while now. thanks for your help . i will of course let you know .
i did clean ot the conflicting items. i tried installing , but i get the error message ...microsoft office setup did not complete we are sorry etc. small note underneath reads ...an error occured during setup and setup did not complete . any more hints ? :confused:
 

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Discussion Starter · #13 ·
well , in a trial and error ,it seems that the disc was corrupted or damaged that i tried to install it with . i found a copy of office xp , and it loaded ok . not exactly what i wanted , but it will do . i am a little disappointed though . i didn't seem to get a lot of replies . it is only my 2nd question , and it feels a little lonely . just my humble 2 cents worth . :(
 

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Howdy,

Glad your sorted at-least to some extent....

It depends whose online and if they have had the problem your describing or know something about it as to how many replies you get I would think......

Your aren't alone I'm here
 

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Discussion Starter · #15 ·
thanks , i will remember you . and , i do appreciate your efforts . i wasn't trying to be overly critical , just an obsevation . in truth , you did teach me how to paste my hijack file on my post . this is something i had never done before. take care [ with my computer savvy , or lack of it i am sure i will be back . ]
 

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A failed installaion or a failed uninstall of Office can leave issues that prevent the reinstallation of that programs version again. It sounds like it has become corrupt and would not fully uninstall. A Repair installation may have been the best step at that stage

This often requires manual intervention or use of special "clean-up" software to remove the problems that stop it being reinstalled.
 

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Discussion Starter · #17 ·
that sounds like something i would want to pursue . how does one go about it ? or , where can i get more info ? or download a tool etc. thanks much for the reply . it would be nice to have it back. :)
 
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