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Discussion Starter · #1 ·
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E5400 @ 2.70GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4060 Mb
Graphics Card: Intel(R) G41 Express Chipset, 1806 Mb
Hard Drives: C: Total - 461899 MB, Free - 321326 MB;
Motherboard: Dell Inc., 0J190T
Antivirus: AVG Anti-Virus Free Edition 2013, Updated and Enabled

My computer has been operating for the last 12 months with no apparent problems. Now however all my USB ports have lost power, they operate a printer, mouse, keyboard but will not recognise my storage devices. I have tried a restore, update of windows drivers,
Can any body help?
 

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run dell diagnostics

check usb is enabled in the bios

try a usb reset

in the device manager click on view at the top and in the dropdown
show hidden devices
then uninstall all listed usb items
turn the computer off
unplug usb plugs
reboot twice
replug in the usb plugs
 

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Discussion Starter · #3 ·
run dell diagnostics

check usb is enabled in the bios

try a usb reset

in the device manager click on view at the top and in the dropdown
show hidden devices
then uninstall all listed usb items
turn the computer off
unplug usb plugs
reboot twice
replug in the usb plugs
Hi Dai
Thanks for the very speedy reply.
I have run 'MY Dell PC Checkup' Default scan, all items "passed"
I am not sure where in bios to check for usb enabled, Under bios POWER I have usb wakeup from S3 enabled
Under bois BOOT usb drives 1st drive "not installed'
When U refer to "uninstall all listed usb items" does this refer to Universal Serial Bus controllers ie. Intel universal Host Controller, 27CA,Cb,C8,C9,CC and also USB Root Hub
Also Human interface Devices, USB Input Device
My mouse is a USB device do I leave it plugged in or disconnect the power supply for the second reboot?
 
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