no sound

Hello brucemiller,

Before we can successfully help you, we're going to need some additional information.

Please do the following.

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TSG Information Utility

• Download and save the TSG System Information Utility (SysInfo.exe).
• After it's been downloaded and saved, double-click it to run it.
• Information about your computer will appear.
• Return here to your thread, then copy-and-paste the entire text here.

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Device Manager

• Press and hold the Windows button + R on your keyboard.
• In the Run box type DEVMGMT.MSC and hit Enter.
• Click the + next to Sound, video and game controllers so it expands, showing all installed hardware.
• Take a screenshot of this window and attach the file in your next post.
• Alternatively, list all hardware here along with indication of any exclamation points or question marks next to the entries.

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Lastly, what is the make and full model of the problem computer?

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What I'd like to see in your next post: :up:

• TSG System Information Utility log
• Device Manager screenshot or description
• Make and model of problem computer