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Discussion Starter · #1 ·
:eek: Got a new computer and got infected while attempting to download Kerio, it was hickjacked, did not make it in time. I have AVG and Norton. System restore was bringing them back everytime. So I took system restore off, turned computer on and off and no longer virus, they are in jail. Now the problem is AVG shows that they are in C:/System Volume Information. I have tried troubleshooting with xp and the only thing I can imagine is causing that my sound disppeared is those trojan. I checked the sound, there is no sound when I click on the different sounds. I want to hear my music, I tried the whole troubleshoting experience of XP and to no avail. The trojan in jail are IRC/Backdoor.SdBot.104.AT and Dropper.Juntador.M. By the way my XP is soooo slow. :mad:

Please help, what do I download, who do I slap, HELP!!!!
 

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Sounds like (no pun intended) that you have more problems than just a couple of trojans. Next time you want to download a firewall like Kerio, first turn on XP firewall. Also, you should download and run Spybot Search and Destroy:

http://www.safer-networking.org/en/index.html

and AdAware: http://www.lavasoftusa.com/software/adaware/

Update both and run. Also, you might want to download Spyware Blaster:

http://www.javacoolsoftware.com/spywareblaster.html

After running Spybot and AdAware, if you still have a problem with sound, you might want to post a High Jack This log to the security forum.
 

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Discussion Starter · #4 ·
I already have Spybot and Spyware Blaster in my system. Will download get HIjack this and post, you might need to guide me on how to post the LOg.

Talk to you later. Thanks guys.
 

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Once Hijack This is downloaded, close out any open web browsers
Launch the program
Hit "Scan"
Then "Save Log"
Open the log file it created
Go to Edit>Select All
Then Edit>Copy
Go back to this thread, go to Edit>Paste
It will now be posted here for people to view

:)
 

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Discussion Starter · #6 ·
I had already turn off system restore.
Logfile of HijackThis v1.99.0
Scan saved at 10:54:27 PM, on 1/18/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\WINDOWS\System32\sysdll.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\BellSouth Accelerator Technology\propelac.exe
C:\Program Files\BigFix\BigFix.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\explorer.exe
C:\HJT\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
O1 - Hosts: 255.255.255.255 ar.atwola.com atdmt.com avp.ch avp.com avp.ru awaps.net ca.com dispatch.mcafee.com download.mcafee.com download.microsoft.com downloads.microsoft.com engine.awaps.net f-secure.com ftp.f-secure.com ftp.sophos.com go.microsoft.com liveupdate.symantec.com mast.mcafee.com mcafee.com msdn.microsoft.com my-etrust.com nai.com networkassociates.com office.microsoft.com phx.corporate-ir.net secure.nai.com securityresponse.symantec.com service1.symantec.com sophos.com spd.atdmt.com support.microsoft.com symantec.com update.symantec.com updates.symantec.com us.mcafee.com vil.nai.com viruslist.ru windowsupdate.microsoft.com www.avp.ch www.avp.com www.avp.ru www.awaps.net www.ca.com www.f-secure.com www.kaspersky.ru www.mcafee.com www.my-etrust.com www.nai.com www.networkassociates.com www.sophos.com www.symantec.com www.trendmicro.com www.viruslist.com www.viruslist.ru www3.ca.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [System Configuration Manager] sysdll.exe
O4 - HKLM\..\Run: [W_JMPKNQaLVMHNOOZ^\] C:\WINDOWS\System32\seetgntmyr.exe
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\BellSouth Accelerator Technology\trayctl.exe" /STARTUPLAUNCH
O4 - HKLM\..\Run: [NAV Auto Protect] navprotect.exe
O4 - HKLM\..\Run: [HLL Data Parameter] hllcxpa.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\RunServices: [System Configuration Manager] sysdll.exe
O4 - HKLM\..\RunServices: [W_JMPKNQaLVMHNOOZ^\] C:\WINDOWS\System32\seetgntmyr.exe
O4 - HKLM\..\RunServices: [NAV Auto Protect] navprotect.exe
O4 - HKLM\..\RunServices: [HLL Data Parameter] hllcxpa.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-image.html
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{74556228-0C8A-4872-805F-21C6F6C4E02F}: NameServer = 205.152.144.235 205.152.37.254
O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CTI Central Management - Unknown - C:\WINDOWS\cti.exe
O23 - Service: Kerio Personal Firewall 4 - Kerio Technologies - C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 

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Discussion Starter · #7 ·
By the way I check for upgdates almost on a daily basis as the internet is horrible lately. I get the latest upgdate of AVG and spybot today and got the latest security download from Microsoft.When I got the computer and went into the Kerio site to download was when I was hijacked and infected with the Juntador. The other one I have no idea.
 

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Discussion Starter · #10 ·
Still no sound when I check on the sound area, no tada. No music playing. I went into the add remove porgrams and it shows only 1 AVG, also went into the program files and only one AVG.

New HJT file after running AdAware. system restore is off.

Once again thanks for all the help.
Logfile of HijackThis v1.99.0
Scan saved at 1:12:57 PM, on 1/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\sysdll.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\BellSouth Accelerator Technology\propelac.exe
C:\Program Files\BigFix\BigFix.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\svchost.exe
C:\HJT\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
O1 - Hosts: 255.255.255.255 ar.atwola.com atdmt.com avp.ch avp.com avp.ru awaps.net ca.com dispatch.mcafee.com download.mcafee.com download.microsoft.com downloads.microsoft.com engine.awaps.net f-secure.com ftp.f-secure.com ftp.sophos.com go.microsoft.com liveupdate.symantec.com mast.mcafee.com mcafee.com msdn.microsoft.com my-etrust.com nai.com networkassociates.com office.microsoft.com phx.corporate-ir.net secure.nai.com securityresponse.symantec.com service1.symantec.com sophos.com spd.atdmt.com support.microsoft.com symantec.com update.symantec.com updates.symantec.com us.mcafee.com vil.nai.com viruslist.ru windowsupdate.microsoft.com www.avp.ch www.avp.com www.avp.ru www.awaps.net www.ca.com www.f-secure.com www.kaspersky.ru www.mcafee.com www.my-etrust.com www.nai.com www.networkassociates.com www.sophos.com www.symantec.com www.trendmicro.com www.viruslist.com www.viruslist.ru www3.ca.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [System Configuration Manager] sysdll.exe
O4 - HKLM\..\Run: [W_JMPKNQaLVMHNOOZ^\] C:\WINDOWS\System32\kzbvwqwm.exe
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\BellSouth Accelerator Technology\trayctl.exe" /STARTUPLAUNCH
O4 - HKLM\..\Run: [NAV Auto Protect] navprotect.exe
O4 - HKLM\..\Run: [HLL Data Parameter] hllcxpa.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\RunServices: [System Configuration Manager] sysdll.exe
O4 - HKLM\..\RunServices: [W_JMPKNQaLVMHNOOZ^\] C:\WINDOWS\System32\kzbvwqwm.exe
O4 - HKLM\..\RunServices: [NAV Auto Protect] navprotect.exe
O4 - HKLM\..\RunServices: [HLL Data Parameter] hllcxpa.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-image.html
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{74556228-0C8A-4872-805F-21C6F6C4E02F}: NameServer = 205.152.144.235 205.152.37.254
O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CTI Central Management - Unknown - C:\WINDOWS\cti.exe
O23 - Service: Kerio Personal Firewall 4 - Kerio Technologies - C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
 

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Not 2 AVG's AVG and Norton (Symantec) – One of them has to stop and you need to do a full system scan

Go here http://www.thespykiller.co.uk/ and click on Downloads to get the peper trojan uninstaller.

Just click on the uninst.exe and let it run. When it is finished it will just close. There will be no dialogue. Also you must be connected to the internet for the uninstaller to be effective.

Download the Hoster from here:
http://members.aol.com/toadbee/hoster.zip
Run Hoster and press Restore Original Hosts, OK, and Exit Program. Reboot.

Print this out – boot to safe mode

Fix with HJT

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\Run: [System Configuration Manager] sysdll.exe

O4 - HKLM\..\Run: [W_JMPKNQaLVMHNOOZ^\] C:\WINDOWS\System32\kzbvwqwm.exe

O4 - HKLM\..\Run: [NAV Auto Protect] navprotect.exe

O4 - HKLM\..\Run: [HLL Data Parameter] hllcxpa.exe

O4 - HKLM\..\RunServices: [System Configuration Manager] sysdll.exe

O4 - HKLM\..\RunServices: [W_JMPKNQaLVMHNOOZ^\] C:\WINDOWS\System32\kzbvwqwm.exe

O4 - HKLM\..\RunServices: [NAV Auto Protect] navprotect.exe

O4 - HKLM\..\RunServices: [HLL Data Parameter] hllcxpa.exe

O23 - Service: CTI Central Management - Unknown - C:\WINDOWS\cti.exe

View Hidden Files
Open Windows Explorer. Go to Tools, Folder Options and click on the View tab.
Make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files".
Now click "Apply to all folders", Click "Apply" then "OK"

Delete these files
C:\WINDOWS\cti.exe
C:\WINDOWS\System32\kzbvwqwm.exe

START – RUN – key in %temp% - Edit – Select all – File – Delete
Empty the recycle bin
Boot and post a new log
 

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Discussion Starter · #15 ·
This done, still no sound. NOrton was new came with the computer, I tend to like AVG more.

New LOG
ogfile of HijackThis v1.99.0
Scan saved at 2:45:44 PM, on 1/19/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\WINDOWS\wanmpsvc.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\BellSouth Accelerator Technology\propelac.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4gui.exe
C:\WINDOWS\System32\wuauclt.exe
C:\HJT\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\BellSouth Accelerator Technology\trayctl.exe" /STARTUPLAUNCH
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-page.html
O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-image.html
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Kerio Personal Firewall 4 - Kerio Technologies - C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: Intel NCS NetService - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Thanks again
 

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Have you checked to see if it is muted in the icon in sys tray (looks like a speaker)

Are the speakers plugged in the right hole - is the power on

Turn restore points back on BTW
 

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Discussion Starter · #19 ·
I have checked, recked and checked again, the only mute check mark is in the microphone. I go into control panel, sound speech and audio devices, got into the Sound tab and there is not sound when I click on any of them. I installed Media player again to see it that help.
 
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