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No sound on HP Touchsmart 520-1050

2255 Views 3 Replies 2 Participants Last post by  plodr
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6048 Mb
Graphics Card: Intel(R) HD Graphics Family, -1263 Mb
Hard Drives: C: Total - 938327 MB, Free - 881997 MB; D: Total - 15438 MB, Free - 1881 MB;
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled

daughter presented her computer due to no sound from internal speakers on this HP Touchsmart 520-1050. Headphones work fine. I have run through HP Support program and it shows everything working.. everywhere that I know of shows volumes up and none muted. Updated to newest audio driver. in past unit had been set with Bluetooth speakers, but none now. I am at wits end on what to do. I feel that It is something stupid simple but it's beyond me. Simple protocol please, right now I am willing to show my ignorance.
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Where are you? You helped me early this year. Help me again, please........
If it helps anyone I tried a system restore with no improvement, Also a Complete Recovery for HP taking computer back to factory fresh Default settings.

Any help now. Please

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Try this
Use a non-conductive tool (toothpick or air can spray nozzle, etc) and poke it into the jack and wiggle around. These jacks cut the connection to the internal speakers when the headphone jack is plugged in and sometimes when you pull out the headphone jack the internal connection does not reconnect. I also gave it a shot of air to clean out any debris.
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