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Discussion Starter · #1 ·
i have a desktop and i could not get into the internet when i use it
although my laptop is working fine using the same internet provider
what do i need to do to get my desktop's internet working
 

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We'll need a bit more info. What operating systems are the computers running? Are they both wireless, both connected with an Ethernet cable, or one of each? Is this the first time you've tried connecting the desktop, or did it recently stop working? If the latter, did you change anything before it stopped working?

Sorry for all the questions, but hopefully with this info, we can get you up and running.
 

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Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

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Discussion Starter · #4 ·
the desktop is windows xp, dell dimension 4600 while the laptop is windows vista, toshibasatellite.this is thefirst time hat i will connect the desktop after reformatting due to heavy viruses, i have activate its microsoft windows just this week. the desktop and laptop are bothe cable connected but the laptop can be wireless.
 

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Discussion Starter · #5 ·
this is from my desktop when i run cmd


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner-Desktop>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner-Desktop>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Owner-Desktop>nbstat -n
'nbstat' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Owner-Desktop>ipconfig/all

Windows IP Configuration


C:\Documents and Settings\Owner-Desktop>
 

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Discussion Starter · #6 ·
i hope this answers some of your questions i really dont know where to get the info but i have followed the ping statements maybe that could give info to you

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\owner>ping 206.190.60.37
Pinging 206.190.60.37 with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=80ms TTL=55
Reply from 206.190.60.37: bytes=32 time=82ms TTL=55
Reply from 206.190.60.37: bytes=32 time=93ms TTL=55
Reply from 206.190.60.37: bytes=32 time=78ms TTL=55
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 93ms, Average = 83ms
C:\Users\owner>ping yahoo.com
Pinging yahoo.com [209.191.93.53] with 32 bytes of data:
Reply from 209.191.93.53: bytes=32 time=69ms TTL=54
Reply from 209.191.93.53: bytes=32 time=86ms TTL=54
Reply from 209.191.93.53: bytes=32 time=78ms TTL=54
Reply from 209.191.93.53: bytes=32 time=71ms TTL=54
Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 69ms, Maximum = 86ms, Average = 76ms
C:\Users\owner>nbtstat -n
Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []
No names in cache
Wireless Network Connection:
Node IpAddress: [192.168.0.160] Scope Id: []
NetBIOS Local Name Table
Name Type Status
---------------------------------------------
OWNER-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
OWNER-PC <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
C:\Users\owner>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cg.shawcable.net
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-1D-E0-7A-4D-29
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1b7:8d89:d42f:11f9%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.160(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : August-14-09 8:22:14 AM
Lease Expires . . . . . . . . . . : August-15-09 8:40:33 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 167779808
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-7A-07-0E-00-1E-68-06-AE-57
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Etherne
t NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-68-06-AE-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : isatap.cg.shawcable.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\owner>
 

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We need to see the results from the nonworking desktop, not the laptop.
 

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If that IPCONFIG is from a desktop running XP, how come it looks like a machine running Vista? ;) Again, we need to see the following from the desktop...

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 
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