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Discussion Starter · #1 ·
I keep getting a message that a particular program, like Windows Explorer and Firefox, is "closing down." No explanation. I've been told my user profile has become corrupted and I need to create a new one, which I understand is a common problem. But is it wise to create a new profile? I'm concerned I won't get back Windows the way it was before. If I do create a new profile, should I use Restore afterwards?
 

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i would not say it is a common problem try to track down the error code created by going to start control panel administrative tools event viewer system this will give you code relating to the crash
 

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Discussion Starter · #3 ·
Thanks for the advice about checking the Event Viewer. I've never done that before.

OK, I picked up the error code, which is 7000. Now, what do I do with that information? Is there a web site where I can plug in the code number and be told what it's about, and what to do about it?

Walter
 
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