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New RAM stick having issues such as firefox tabs crashing

1181 Views 20 Replies 3 Participants Last post by  Xenoks, 
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Recently, I bought an 8GB RAM stick to upgrade from my previous two 4GB ones, but I've been having issues with it that I can't seem to figure out how to fix (seller says it's fine after testing, even on their personal computer at home and I want to try everything before replacing it with a new one)

I have a Gigabyte B450 Aorus pro motherboard, and all 3 RAM sticks are DDR4 HyperX Fury. I updated the BIOS and that partially fixed the issue, but the 8GB stick still seems to be faulty. I've ran memtest64 multiple times but it hasn't found any issues, but my browser tabs keep crashing (never happened before I added more RAM) and Windows memory diagnostic tool keeps telling me that my memory is faulty

Is there any way I could test and see what's wrong? I've tried running only the 8GB stick, but my system has issues (downloaded files are always corrupted, occassional bluescreens, playing games causes environments not to load). I'd like to know if the issue could possibly be with my PC and not the RAM stick, and how could I fix it if so
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flavallee
The Gigabyte B450 AORUS PRO motherboard has 4 DIMM slots and supports a maximum of 64 GB of DDR4 RAM.

If I understand you correctly, your computer has two 4 GB modules and one 8 GB module for a total of 16 GB?

Are they all the same speed, and all they all ECC or non-ECC?

You didn't say what issues you're having with the 8 GB module.

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Well, I don't quite understand how to describe my issues with it better, but it corrupts downloads, gives bluescreens and crashes browser tabs whenever it's being used to store them, although that was too lengthy for the title alone

To my knowledge, my RAM isn't ECC, and yeah I have two 4GB modules for a total of 16. They're all supposed to be running at 2666Hz, but CPU-Z says my RAM is running at 1333Hz (which is apparently normal since I think the two 4GB ones are using slots in dual channel mode)
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bassfisher6522
You need to use matched pairs of 2. Pull the 8gb stick out and see if everything goes back to normal. If it does....then check your manual for single slot use and then put the 8gb stick in that slot and see if it works normally. If so,,,,then you know the 8gb is good and you just need to another exactly like it for 2 sets of matched pairs.
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Yeah everything works fine when using two 4GB sticks, but when using the 8th stick, I get either 4GB useable RAM, or 16GB useable with 8GB of that corrupting my files and causing bluescreens

Similarly, when I only insert the 8GB stick alone, it corrupts my downloads and causes every tab to crash in less than 5 minutes, with bluescreens after only half an hour of use, if that
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bassfisher6522
OK....what are the timing specs of your matched pair versus your 8gb stick?
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bassfisher6522
You can download Speccy and click the ram tab and that will show you.
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Timing specs? I'm a little new to this, so I don't know exactly what those are, but I have speccy open to screenshot them
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I'm assuming it's this, in which case, the 2nd one is the new 8GB one (I had to put them in this order as I only had 4GB show up otherwise)
Font Rectangle Parallel Pattern Number
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bassfisher6522
No...those are the timings for the RAM of each jedec setting. What I want looks like this......

Font Screenshot Software Technology Electronic device
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bassfisher6522
That is to compare the 4gb to the 8gb....so they are the same. I think your 8gb stick is faulty. I would RMA it and get a new matched pair.....2 x 8gb sticks and just leave the 2 x 4 gb out all together.
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Left is 8GB, and right is the paired 4GB ones
Font Screenshot Technology Software Electronic device
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And yeah I tried returning the 8GB one, but the sellers tested it and said it was fine, so I asked here for help just to be sure it's not my motherboard having issues (can't be my configuration because the 2x4GB sticks work perfectly fine together, but the 8GB stick has issues regardless of the config)
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bassfisher6522
Where did you buy it from? I never buy used RAM.

The timings are a bit off by comparison.....that could be part of the issue.
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bassfisher6522
Can you list your complete system specs......brand/make/model of each hardware piece?
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I bought it from a local store, it's not used, and my specs are:
AMD Ryzen 5 1600x CPU
2x4GB HyperX Fury DDR4 memory, the 8GB stick is also HyperX Fury DDR4
Gigabyte B450 Aorus pro motherboard
NVidia MSI Geforce GTX 1060 6GB GPU
Kingston sa400s37240g SSD
Toshiba HDWD110 HDD
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bassfisher6522
Xenoks said:
And yeah I tried returning the 8GB one, but the sellers tested it and said it was fine
Click to expand...
This implies used.
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bassfisher6522
Buying new from retail store are not tested. I've never heard of a retail store doing so. So I'm confused.
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It's specifically an electronics store, but the stick itself came with the original packaging intact and sealed
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bassfisher6522
Xenoks said:
It's specifically an electronics store, but the stick itself came with the original packaging intact and sealed
Click to expand...
Still, it's unheard of from where I come from, specialty shop or not. I'd find a way to return it or have that shop prove to me it works in another system with me being there...watching step by step.
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