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Discussion Starter · #1 ·
Hello everyone, thank you ahead of time for reading and hope to get some help soon. I just bought a new computer recently. Samsung R580. I don't know all the specs off hand but if you need any information...let me know what you need. It's windows 7 64bit, i5 intel core, nvidia 512mb graphics card.

I've been having problems after I boot up the computer, it goes to the welcome screen where I can login. I insert my password and it seems to take a bit to show the desktop...then when the desktop pops up it takes awhile to completely boot up. Once it seems to be completely booted I attempt to click an icon or use the start menu and the whole computer will freeze. Sometimes bad enough I have to forcibly shut the computer down. Sometimes I can just logout and log back on and it will be fine.

I got into a tech support chat room which they suggested I run error-checking tool on startup. I ran it three time the first two times it found and deleted things, the last time finding nothing wrong. Still I was having the problem...The problem seems to happen randomly...I do not know how to re-create it and I've searched all of google to find a solution, no luck! I have also attempted a system restore and STILL the problem exist. It's very random but still happening about once a week. Today it got the worst...even after logging off and back on it was still freezing...the icons on the desktop looked like blank paper icons and same in the start menu...had to restart comp 2 times...

Further more...Because the computer is so new I took it back to the store where I purchased a 2 year warranty...at first they had no problem fixing it...then they came back and told me because the computer is less than a year old they have no tech support how to's in their database and instead wanted to replace the computer with a different model and brand because this model is no longer available...I declined for there is no other computer within the same price range with the same specs...

My computer is fully updated via windows update. At first I had downloaded a graphics driver update separately from the nvidia website but when I did a system restore I decided to only download the updates via windows update thinking maybe the graphics driver was conflicting somewhere but still problem exist. I also have AVG Free installed (never had a problem with this antivirus because, even have it working fine on desktop with windows vista)...I ran SAS a couple times...I have CCleaner and ran the defrag and disk cleanup even though they computer is still really new and has hardly anything on it.

A couple suggestions I got from the tech support chat room that I also want to look over is...they said to complete disable the startup files (msconfig) ...some items in there I'm not sure of like the AVG, the touchpad...etc. etc.
The second suggestion was to switch from a wireless mouse to a wired mouse...to me that just sounds silly...why would using a wireless mouse mess up a computer so badly? Also I remember there was a time it was acting up when I was using the touchpad.

So conclusion (sorry the post is so long) 1. Is there anyway to figure out what is causing my problem? or what steps can I take to fix the problem? 2. The error-checking I ran that found and deleted stuff...is my HD ok? has it been corrupted? Do I have to worry about it going bad eventually or going out? 3. if I completely disable all the startup files will I have errors or problems when starting my computer if it needs a specific files that I have disabled?

If I cannot get this fixed on my own I still have the manufacture warranty...just not looking forward to having to mail it out and wait for repairs or possibly be given a different model...Again thank you for reading and I hope to get this problem fixed soon!

Summer
 

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Further more...Because the computer is so new I took it back to the store where I purchased a 2 year warranty...at first they had no problem fixing it...then they came back and told me because the computer is less than a year old they have no tech support how to's in their database and instead wanted to replace the computer with a different model and brand because this model is no longer available...I declined for there is no other computer within the same price range with the same specs...
If I cannot get this fixed on my own I still have the manufacture warranty...just not looking forward to having to mail it out and wait for repairs or possibly be given a different model...Again thank you for reading and I hope to get this problem fixed soon!

Summer
If it was me I'd phone the manufacturer and get their help, or get them to do a doorstep exchange (the faulty one for a tested new one).
Also, demand a full refund of that extended 2 year Warranty that the shop is unable to honour.

I think it important for you to do nothing to give the manufacturer any excuse to duck their responsibilities to provide a working product that's fit for purpose.

Sorry - rant over.

Richard
 

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The whole point of extended warranties is profitability; they are the highest margin "product" sold in many stores. Actually fixing or replacing anything is strictly random and accidental. Wait, am I ranting too? :)

If you used CCleaner to wreck your registry all bets are off. Otherwise, you may just have a problem with one or more drivers. Try Safe Mode. If that's OK I'm guessing a driver; if the same problem I'm guessing memory or hard drive or motherboard defect.
 

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You can also check your Windows Event Viewer (start-run-eventvwr) for further details on a crash. Under windows logs, there should be a custom view named "Administrative" or something, which shows errors and warnings. If not, look under "system" for any errors. :)
 

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It could be so many things. I would run memtest86 to check the ram. It could be video card, if it has a fan, make sure it is running. It could be the power supply as few mfgrs put adequate ones in.
I have had issues where Avg 2011 can cause that why not uninstall that and see if it stops.
 

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Discussion Starter · #11 ·
Today started up the computer. Said starting windows for longer than usual...then went to blue screen and the computer restarted itself and then asked if I wanted to start windows normally or run startup wizard thing...I just said normally because the startup wizard thing never worked for me in the past. Windows started up fine and haven't had a problem since. Any ideas?
 

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Discussion Starter · #12 ·
Haven't heard anything since last post of the blue screen (it only happened once so far)...was just wondering if anyone had a clue if it was a fluke or if I should contact the company regarding getting the computer serviced...
 

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It is possible that last BSOD was a fluke and had nothing to do with the previous problems.

It is also possible that you have an intermittent hardware fault (in any of those components Rich or I mentioned).

Unless you are nearing the end of the warranty period and need to get this problem on record it is premature to have anybody else look at it. The problem may not occur or occur only once and they will conclude there is no problem.

You would be well advised, I think, to run some diagnostics yourself. Your BIOS may include some. Rich already mentioned Memtest86+ to test the RAM. Run chkdsk. You can also probably get good diagnostics from the hard drive manufacturer.
 

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By the way Avast is a VERY good virus program, been using it for years now and have never had an issue with it. Ive even gone as far as getting the Pro version which is rare for me when a program is free.
 

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Discussion Starter · #15 ·
Iceblade7 since you are an Avast user I have a question for you. I have it all installed now on multiple computers. I know on my windows vista machine as soon as I installed it, updated it, and restarted the computer my caps/num/scroll lock icons were missing from the systray...I happen to like them there. I decided to temporarly disable Avast and restart the computer. The icons came back. I then activated Avast and restarted the computer again at which the icons were missing again. I made a post on the Avast website and someone replied saying it wasn't Avast doing it. But I have never had a problem before until now with the icons and disabling Avast as this point is the only solution to getting them back on and working properly.

Any Suggestions?
 

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Discussion Starter · #16 ·
Well still having problems ran error-checking again and it found a bad sector and moved it to the bad sector folder. That was it for me I contacted the manufacture and now sending the computer out to be fixed. Not looking forward to having to mail it out and wait for it's return, also scared that they will fix it but something might happen again in the future. Does anyone know if I get it serviced if that increase the manufacture warranty?
 

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It depends on the manufacturer, but probably not. Their might be a warranty on the repair itself but I don't think I've ever seen them extend the warranty on the whole PC even when they've replaced it. (Although circumstances might accomplish this, e.g. if they offer a 90-day warranty on repairs & replace the PC less than 90 days before the 'main' warranty expires then the repair warranty might work to extend it slightly. I've never seen it happen but I don't recall ever having a PC replaced just before the warranty expired either. Usually it's well before or just after.)
 

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Iceblade7 since you are an Avast user I have a question for you. I have it all installed now on multiple computers. I know on my windows vista machine as soon as I installed it, updated it, and restarted the computer my caps/num/scroll lock icons were missing from the systray...I happen to like them there. I decided to temporarly disable Avast and restart the computer. The icons came back. I then activated Avast and restarted the computer again at which the icons were missing again. I made a post on the Avast website and someone replied saying it wasn't Avast doing it. But I have never had a problem before until now with the icons and disabling Avast as this point is the only solution to getting them back on and working properly.

Any Suggestions?
Which program are you using to display those icons in your tray bar? As far as I know, Windows doesn't have that as a feature, forgive me if I'm wrong. :)

There might be a trojan/virus inside that program. Check the AVAST logs for any information on it.
 

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Discussion Starter · #19 ·
I have uninstalled avast and I'm back to avg...(the desktop notification icons are working now since uninstalling avast)

why? because since avg wasn't actually causing the problem with the laptop...I opted to reinstall it. I've never had a problem with avg and avg has always kept me protected...even from the dreadful koobface virus.

I think now I know what happen to my computer. It turns out it needed a new harddrive. (I have gotten the repairs done and am now using the laptop again no problems) I think what happened to my computer is I installed Everquest 2 Extended...since new windows 7 computers ship with either directx 10 or 11 the required directx 9c files that the game was looking for weren't there and it crashed the computer thus causing sectors on the harddrive to become corrupt. I remember turning on the computer and it saying your computer failed to start run this bla bla bla. After contacting SoE they said it was because of the directx. Now that I have the laptop back I'm very hesitant to install Everquest 2 Extended and haven't installed it yet and probably wont.
 
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