Tech Support Guy banner
Status
Not open for further replies.
1 - 3 of 3 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·
Two days after hooking up my new Dell Studio One desktop, it froze while not in use and now it won't boot.
The error message is AHCI Port 0 Device error. I put in the Diagnostic and Utilities CD and shut down the computer, rebooted, and get the same error. I hit F12 for boot options and it automatically goes to the error message again. I don't know what to do next! Help, please!:(
 

·
Registered
Joined
·
55 Posts
I believe that error is a problems accessing/reading the hard drive.
If you are comfortable with the inner workings of the comp, I would check to see if the cables are tight. After that I would call Dell support if the comp is new.
 

·
Registered
Joined
·
836 Posts
First, make sure your boot order is set to boot from cd. If it wont boot to the diagnostics cd, do you have another live cd you can try, like maybe one of the live versions of Linux? As Go! suggested, make sure your hard drive cables are pushed in all the way, maybe unplug them and plug them back in, and check the rest of the cables while you`re at it, that is if you dont mind going into the machine. If all the cables are tight and it still wont boot to a live cd, try unplugging the hard drive and then see if it will boot to the live cd. If it boots now, you probably have a bad hard drive and i would contact whomever you bought it from. If you dont have a live cd to test with, you can download a copy from here:
http://distrowatch.com/
Two of the smaller , better distributions are "Damn Small Linux" and " Puppy Linux". Download the .ISO file and burn it as a disk image for a boootable , live operating system. Puppy is a good recovery tool and if it will boot to that with the hard drive unplugged, you know your motherboard and other hardware is ok.
http://distrowatch.com/table.php?distribution=puppy

http://distrowatch.com/table.php?distribution=damnsmall
 
1 - 3 of 3 Posts
Status
Not open for further replies.
Top