Hold the Windows key and press R, then type devmgmt.msc
Please respond to all the following steps.
Let's see this as well.
Hold the Windows key and press R, then type CMD to open a command prompt:
In the command prompt window that opens, type type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
IPCONFIG /ALL
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
Please respond to all the following steps.
- Under Network adapters, please tell me all the devices listed.
- Are there any devices under Network adapters that have a red x displayed?
- Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
Let's see this as well.
Hold the Windows key and press R, then type CMD to open a command prompt:
In the command prompt window that opens, type type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
IPCONFIG /ALL
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.