Need some help

Hi Tater1994,

You said you "downloaded Windows 8 and then 8.1".

What was on the computer originally? What is the make and model of computer we are working on?

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Have you downloaded the latest drivers for your NVIDIA GT 640M video card?

You can download them here.

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That graphics card isn't terribly powerful though, I wouldn't expect spectacular results (depending on the gameplay).

See its benchmarks here.

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If you are interested, the site Can U Run It? analyzes your computer's hardware and determines if you can run a selected game.

It's very useful for anyone who games on their PC. :up:

I'm not sure how or why an upgrade to Windows 8.1 from Windows 8 would cause a loss of performance in your graphics card.

Assuming the latest drivers did not fix the problem, the next thing I would like to check is your hardware temperatures.

Try to follow the directions while playing a game (Alt + Tab out of the game and then follow them).

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Speccy

• Download and run Speccy.
• Click the Summary tab and wait for the information to load.
• Follow the information here to publish a screenshot of the information.
• Provide the URL of the screenshot given to you in your next post.

speccy :

Also, i just tired re re installking NVIDIA and got this: How can i D/L the intel driver?

All the games I have i checked them, and i passed all of them, but when i go to play them the same stuff happens...

Your temperatures look OK, so that isn't the reason.

Let's see if we can solve your driver issue.

The error says that you must install an Intel driver first, my guess is this deals with your chipset. Let's see if there are any issues shown in Device Manager.

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Device Manager

• Press and hold the Windows button + R on your keyboard.
• In the Run box type DEVMGMT.MSC and hit Enter.
• Click the + next to Sound, video and game controllers so it expands, showing all installed hardware.
• Take a screenshot of this window and attach the file in your next post.
• Alternatively, list all hardware here along with indication of any exclamation points or question marks next to the entries.

There are three likely causes to the original posted problem

1. Is that updates to 8.1 likely also include driver updates from Microsoft and that is NOT a good idea as they do NOT always get it right
2. You are using third party programs which purport to enhance the computers performance - Windows 8 and 8.1 do NOT like them and sometimes problems only become apparent after a given update to Windows - it is impossible to identify which one
3. You have some program installed which itself offers drivers updates and those are most certainly NOT a good idea

In respect of the latter problem re installing the Nvidia driver the likely cause is this

I just swept all the drivers off my laptop a few minutes ago, and re downloaded the NVIDIA

Click to expand...

In addition to what my colleague has asked for may I ask you to supply the make and full model details of the laptop

That processor the i73630QM has Intel graphics HD4000
http://ark.intel.com/products/71459/Intel-Core-i7-3630QM-Processor-6M-Cache-up-to-3_40-GHz

You want this driver
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=eng&ProdId=3712

which is the Intel HD4000 graphics driver for the 3rd generation Intel processor you have.

Macboatmaster said:

There are three likely causes to the original posted problem

1. Is that updates to 8.1 likely also include driver updates from Microsoft and that is NOT a good idea as they do NOT always get it right
2. You are using third party programs which purport to enhance the computers performance - Windows 8 and 8.1 do NOT like them and sometimes problems only become apparent after a given update to Windows - it is impossible to identify which one
3. You have some program installed which itself offers drivers updates and those are most certainly NOT a good idea

In respect of the latter problem re installing the Nvidia driver the likely cause is this

In addition to what my colleague has asked for may I ask you to supply the make and full model details of the laptop

That processor the i73630QM has Intel graphics HD4000
http://ark.intel.com/products/71459/Intel-Core-i7-3630QM-Processor-6M-Cache-up-to-3_40-GHz

Click to expand...

Not really getting what your trying to say? You listed problems and just said they were bad, but no real solutions to any of them?

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It's a cyberpowerpc laptop,
16GB RAM
64 bit OS

this?

Nothing there is showing anything wrong either.

What is the make and model of this computer?

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EDIT: I am just seeing these:

Tater1994 said:

Edit: downloaded the intel driver, so back to the first problem of the NVIDIA not working as well

Click to expand...

MacboatMaster said:

You want this driver
https://downloadcenter.intel.com/Det...ng&ProdId=3712

Click to expand...

That is the driver I was expecting to see a problem with in Device Manager.

Please confirm that you have downloaded what Macboatmaster linked to and installed it.

If so, are you still getting this error: