Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)

Need help with recorded lectures on Adobe Connect

1396 Views 15 Replies 3 Participants Last post by Mansu, Oct 30, 2019

Mansu

Discussion Starter · Oct 28, 2019

Hi,

I not able to watch recorded lectures on Adobe Connect. Other people are able to do so, however.

I have tried everything on Adobe's website to solve this issue. I have also tried uninstalling the applications and re-installing them. I reset the laptop this morning, but to no avail. This is a new computer, which got delivered 3 days ago.

My exams will be over by Dec 11. I have 44 days to watch the lectures, study and appear for assignments. I had taken two days' leave from work to catch up on my studies. Those days have been wasted trying to open a single lecture.

I would be very grateful, if someone could help me in sorting this out.

Thank you for your valuable time.

Regards,
Mansu

Status: Not open for further replies.

1 - 16 of 16 Posts

SpywareDr

· #2 · Oct 28, 2019

Does you system meet all of the Adobe Connect technical specifications and system requirements

Have you run the Adobe Connect pre-meeting diagnostic test?

Mansu

Discussion Starter · #3 · Oct 28, 2019

SpywareDr said:
Does you system meet all of the Adobe Connect technical specifications and system requirements

Have you run the Adobe Connect pre-meeting diagnostic test?

My system meets the requirements and technical specs.

I ran the test, it said, my connection is modem speed... Twice
latency = 384 msec, up= infinity kbit/sec, down= 61 kbit/sec

Mansu

Discussion Starter · #4 · Oct 28, 2019

I tried pasting the links in the browser. The video starts after 7-8 minutes. And then stops, and goes back to the starting point. After that I have to refresh it again. There's also a disparity b/w the speaker's content and slides. Nobody else is encountering this problem. Could my device be defective?

SpywareDr

· #5 · Oct 28, 2019

Possibly, or your connection. Go to speedtest.net and click Go. When the Download and Upload tests are complete, click the little chain-link icon just to the right of SHARE, copy the link in the Forum box and post it here in a new reply to this Thread.

For example, your post will end up looking something like this:

See less See more

Mansu

Discussion Starter · #6 · Oct 28, 2019

https://www.speedtest.net/result/8712727046

See less See more

SpywareDr

· #7 · Oct 28, 2019

Download/Upload speeds are okay but that 82 ms Ping time is terrible (read: s-l-o-w). Might want to contact your ISP and see if they can do something to help you improve it.

Mansu

Discussion Starter · #8 · Oct 28, 2019

So, would you say, the laptop is fine? It's the connection speed of the internet which is at fault...?

SpywareDr

· #9 · Oct 28, 2019

The only way to know would be to try the same speedtest and accessing the lectures while connected to different ISP.

Mansu

Discussion Starter · #10 · Oct 29, 2019

SpywareDr said:
The only way to know would be to try the same speedtest and accessing the lectures while connected to different ISP.

I asked my friends to try and access the lectures. Both of them could watch the videos perfectly. So, I think, I should raise a replacement request for the device. It's within the 10 day replacement period.

Mansu

Discussion Starter · #11 · Oct 29, 2019

Hi SpywareDr,

Below is a Speccy report of my system. Do you think you could go through it, and help me in detecting what's wrong?

http://speccy.piriform.com/results/V6sigkbWUWmBu3ne1v4VAPJ

Thanks a lot for your time! I really appreciate it.

SpywareDr

· #12 · Oct 29, 2019

To confirm it is your device, have one of those friends try and access the lectures while using your internet access.

If they now have a problem, it's your internet access.
If they do not have a problem, it would be your laptop.

Couriant

· #13 · Oct 29, 2019

Don't bank on the information from 1 test. You should be doing 3 tests each from 3 different test sites.

Having said that, 384 msec from a test doesn't look good either.

Are you connecting via wireless, or Ethernet?
If you are connecting wireless, can you connect via Ethernet and disable wireless for troubleshooting.

Let's do a ping test via Command Prompt:

Press the Windows key and R to bring up the Run box. Next, type cmd and press enter. In command prompt, type ping google.com -n 100 and press Enter. Let this run and it should finish within 2 minutes. Copy and paste the statistics here. It should look something like this:

See less See more

Mansu

Discussion Starter · #14 · Oct 30, 2019

Hi SpywareDr and Couriant,

I contacted the manufacturer. They sent an on-site engineer. He found a lot of things off with the laptop - OS, software, hardware, motherboard... *sigh*

Such a bummer. When you put all your savings into something, and that turns out to be defective... It's fortunate that I got to know within three days of purchase. I've raised a request for replacement.

Thank you for your help, guys. I really appreciate it.

Couriant

· #15 · Oct 30, 2019

OK, let us know if the new computer does resolve the Adobe Connect issue.

Mansu

Discussion Starter · #16 · Oct 30, 2019

Couriant said:
OK, let us know if the new computer does resolve the Adobe Connect issue.

Absolutely, will do

1 - 16 of 16 Posts

Status: Not open for further replies.