Need help with fixing PC problems

Couple of things for you to check but can you do the below first;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button.

Couple of things of note in Speccy;

The BIOS is out of date.

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 8/8/2022 1

Click to expand...

After the clean install of Windows the drivers that you installed were done in the wrong order and the most important drivers of all are missing altogether, see my canned info below;

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

Click to expand...

I wouldn`t mess about with this, just do a clean install of Windows 10 followed by the system drivers as explained above.

Once you have done the above, test by using the computer as you normally would to see how things go.

No need to reply until you have done the above unless you have issues with any of the procedures.

Under no circumstances should you update the BIOS until we have exhausted all other options.

You have 64GB ram
Memory Usage:
13 %
Total Physical:
64 GB
Available Physical:
55 GB
Total Virtual:
73 GB
Available Virtual:
62 GB

Although you tell us in your opening post that the ram is

xoAnti said:

Team T-FORCE Vulcan Z 3200MHz (3200MHz)

Click to expand...

what we do NOT know is how the 64GB is made up
is it 4 x 16
or 2 x 32

IMHO you appear to have bought the wrong ram - I MAY be mistaken but I cannot see that ram on the MSI QVL list
MPG Z590 GAMING EDGE WIFI (msi.com)
configure CPU 11th gen and search Teamgroup

OF vital importance is the full details of the Vulcan Z you have and as I asked how the 64GB is made up
TF_VULCAN_Z_DDR4_Desktop_Memory_TEAMGROUP (teamgroupinc.com)

Your problem MAY be the ram and/or its settings in firmware
I suggest you read this
RAM explained: Why two modules are better than four / single vs. dual-rank / stability testing | MSI Global English Forum - Index
paying special attention to this para
The last configuration can already be difficult to get stable at DDR4-3200 sometimes
if your 64GB is 4 x 16 GB

I would in addition to answering my queries look at your ram settings
I presume, although I may be wrong, as you bought the computer assembled that you or the seller referred you to the detailed firmware ram settings
Intel500BIOS.pdf (msi.com)

IF WHEN you reply, you need further advice please do not hesitate to ask

phillpower2 said:

Couple of things of note in Speccy;

The BIOS is out of date.



After the clean install of Windows the drivers that you installed were done in the wrong order and the most important drivers of all are missing altogether, see my canned info below;



I wouldn`t mess about with this, just do a clean install of Windows 10 followed by the system drivers as explained above.

Once you have done the above, test by using the computer as you normally would to see how things go.

No need to reply until you have done the above unless you have issues with any of the procedures.

Under no circumstances should you update the BIOS until we have exhausted all other options.

Click to expand...

The above was suggested some four days ago yet you reply today with no follow up

The RAM information provided by Malcolm while it may need to be pursued it bears no relevance to the fact that Windows is broken and unable to generate crash dmps and likewise the driver installation was not done correctly so you 200% will get issues with most if not all of your hardware, this remedial work must be done regardless of whether or not Malcolm requests that you test the RAM.

Fyi;

The attachment below shows 3000, 3200 and 4000MHz RAM from the same range as what you have both single and dual rank, your CPU specs here say that 3200MHz is the maximum recommended so two of the three outlined in the attachment would be ok for your build, you will also find my canned explanation regarding hardware QVLs.

For the best and most stable performance you should when possible purchase a CPU and RAM that have been tested and approved by the motherboard manufacturer, this is referred to as the QVL ( qualified vendors list ) understand though that there are too many products released for them all to be tested so other hardware will be compatible but not proven to be by the manufacturer of the motherboard.

Click to expand...

phillpower2 said:

The RAM information provided by Malcolm while it may need to be pursued it bears no relevance to the fact that Windows is broken and unable to generate crash dmps and likewise the driver installation was not done correctly so you 200% will get issues with most if not all of your hardware,

Click to expand...

I thought - perhaps incorrectly that dumps were generated and recorded
Certainly it seems - something is recorded

xoAnti said:

When I try to send the minidump files into a compressed folder, it's saying "File not found or no read permission." There are 3 of them from dates: 8/27/2022, 9/1/2022, 9/4/2022.

Click to expand...

xoAnti
I suggest you follow phillpower2 - advice
I think he is suggesting you do ANOTHER clean install, as I understand you have done one

xoAnti said:

So far, as possible solutions (that have not worked) I have completely wiped both my hard drive and SSD, I have reformatted / freshly installed Windows. Neither have worked.

Click to expand...

If all that does not work
Take out two sticks of ram and run with TWO sticks
in A2 B2 as recommended in your user manual

xoAnti
If you have this ram
as you can see from the check ticks in the last column on the right it was not satisfactory with all four dimms populated

If you have this ram
then it is OK with all four slots populated

The difference between what will work with 2 dimms propulated and what will work with all 4 populated is the latency and as you can see the specific chip
CL16-18-18-38
or
CL16-20-20-40


I did ask on my post which EXACT model of the ram you have
those model numbers 2nd column should be on the ram sticks.

==================
Phillpower2 is quite correct - just because it is not on the QVL list of ram - does not mean it will not work
ALL ram cannot possibly be tested

However these 11th Gen CPUs and the Z590 chipsets are demanding of particular aspects of ram
and IF one is buying ram NOT tested by MSI in this instance, then the only assured method is to ask the ram manufacturer/supplier DIRECTLY.

Gone are the days when you can simply say -the system will run on DDR4 2800 SPD - 3200 Tested. 1.2v
and

xoAnti said:

I reput all of the things into PC part picker again and they all seem compatible.

Click to expand...

good as that is Part Picker it cannot be relied on for details such as is required for ram on these boards.

Your ram MAY well be on the QVL list
However as I do not know which you have
I cannot check for you


Finally re dump files if we need them I can get them for you
My recommendations
1. Post exact ram details
2. Try with just 2 sticks A2 B2 slots
3. If no good - post back BEFORE clean install so I can send you details of how to get dumps and all logs

Hello everyone,

Alright so I don't really know how to use this website too well so I'm not going to reply to each individual post, but I have a few updates.

My exact ram is Team T-FORCE Vulcan Z 3200MHz 64GB (4X16GB) (full build listed below)



I just now had a crash which I checked the dmp file for. Here it is:






Also, within the last few days, I have upgraded / reformatted (again) and am now running on Windows 11.

Based on the information above, please let me know if you guys think I should try taking 2 out of the 4 sticks of ram out (running with 32 instead of 64)

OR I am more than happy to purchase new ram that will not cause any problems. Based on the dmp log above, and again, I don't know much about computers, but it definitely seems to be very memory related.

xoAnti said:

My exact ram is Team T-FORCE Vulcan Z 3200MHz 64GB (4X16GB)

Click to expand...

That is NOT your exact ram
Vulcan Z 3200 is available in either
CL16-18-18-38 1.35V
TLZRD432G3200HC16CDC01
OR
CL16-20-20-40 1.35V
TLZRD432G3200HC16FDC01

Please note the difference with the F on the latter after 16 and the C on the first example

Macboatmaster said:

did ask on my post which EXACT model of the ram you have
those model numbers 2nd column should be on the ram sticks.

Click to expand...

I have already sent you these details and the link to the ram

That all said, I also posted

Macboatmaster said:

Finally re dump files if we need them I can get them for you
My recommendations
1. Post exact ram details
2. Try with just 2 sticks A2 B2 slots
3. If no good - post back BEFORE clean install so I can send you details of how to get dumps and all logs

Click to expand...

You have, and of course it is your choice, chosen to NOT follow my recommendations.
You should never upgrade a system, running windows 10, that is faulty in some manner, to Windows 11 before establishing what the fault is.
Now you have done a clean install of 11 we have lost all the logs that recorded the fault on 10

As a I have said, it may NOT be the ram, but many people under estimate the importance of ram configurations on modern boards like yours.

MSI list 66 pages of ram tested on that board - they went to such efforts because of the sensitivity of your chipset and CPU to FULL compatibility of ram in all manner of use.

Macboatmaster said:

That is NOT your exact ram
Vulcan Z 3200 is available in either
CL16-18-18-38 1.35V
TLZRD432G3200HC16CDC01
OR
CL16-20-20-40 1.35V
TLZRD432G3200HC16FDC01

Please note the difference with the F on the latter after 16 and the C on the first example


I have already sent you these details and the link to the ram

https://www.teamgroupinc.com/en/catalog/act.php?act=2&index_id=152

That all said, I also posted



You have, and of course it is your choice, chosen to NOT follow my recommendations.
You should never upgrade a system, running windows 10, that is faulty in some manner, to Windows 11 before establishing what the fault is.
Now you have done a clean install of 11 we have lost all the logs that recorded the fault on 10

As a I have said, it may NOT be the ram, but many people under estimate the importance of ram configurations on modern boards like yours.

MSI list 66 pages of TForce ram ALONE tested on that board - they went to such efforts because of the sensitivity of your chipset and CPU to FULL compatibility of ram in all manner of use.

Click to expand...

Sorry, I really don't know what I'm doing to be honest. I just went to my original email and showed what I had on my end. I don't know how to specifically see what RAM I have other than that. I have looked on NZXT's BLD which is what I did when I purchased this computer, and can still not seem to figure out the exact specifications of the RAM. It still just says this:


If you know how to find out the exact specifications of my RAM please let me know, I'm honestly clueless.

Also, I understand that the logs from the Windows 10 crashes have been lost - but I have continued to crash on Windows 11 (blue screens / freezing again). Here are the most recent DMP files that I have. There were 2 from yesterday:
Most recent:



Earlier in that same day:




I don't really know how to read those to specifically pin point an issue, but I can definitely see that they are both memory related lol.

The only thing that I know for sure is that I have 64GB total of ram, (16x4) which you already know. I apologize if this is frustrating for you, as you can probably imagine it is for me as well.

The ram exact details will be on a sticker on the ram stick
Follow my advice to take out two sticks
leaving sticks in A2 B2
and see what happens
refer to your manual for the layout of the DIMM slots so you know which two you are taking out

CAUTION If you do not know how to remove ram and the precautions I can explain but in reality I urge you to seek professional help.

Did you

xoAnti said:

what I did when I purchased this computer,

Click to expand...

purchase this computer ready built or select parts and build yourself
If the latter you presumably know how to remove the ram

Page 31 of the manual
E7D07v1.0.pdf (msi.com)
A2 is the second slot when going from the CPU
B2 is the last of the four