Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)

My Wifi Stops Working After Around 10 Seconds

292 Views 3 Replies 3 Participants Last post by Couriant, Dec 6, 2020

Excalibomb

Discussion Starter · Dec 5, 2020

Hi, in a previous forum post, I've stated the same thing. I've tried to install updated drivers, but that did not work. But recently, a strange thing happened.

Last weekend, I found out that ending the Xbox Game Bar through Task Manager would fix the problem, however I tried the same thing again, but I got no results. Any help would be greatly appreciated. (When the bar goes all the way down, that is when my internet cuts out, lasting a second or two)

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DaveA

· #2 · Dec 5, 2020

It would be helpful for starters by telling us the make & model of the your computer?
Also please download our free system info utility from the following link:
https://static.techguy.org/download/tsginfo.exe
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

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Excalibomb

Discussion Starter · #3 · Dec 5, 2020

DaveA said:
It would be helpful for starters by telling us the make & model of the your computer?
Also please download our free system info utility from the following link:
https://static.techguy.org/download/tsginfo.exe
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19041, Installed 20200913205051.000000-300
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4, CPU Count: 4
Total Physical RAM: 6 GB
Graphics Card: Intel(R) HD Graphics 5500, 1024 MB
Hard Drives: C: 909 GB (717 GB Free); D: 20 GB (1 GB Free);
Motherboard: HP 80C1, ver 96.31, s/n PFEJHF41V9FRCE
System: Insyde, ver HPQOEM - 1, s/n CND5363H1F
Antivirus: Windows Defender, Enabled and Updated

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Couriant

· #4 · Dec 6, 2020

OK, for reference you have this HP Notebook - 15-ac143wm, which is just over 5 years old. From what I can tell, your wireless device is a 802.11 b/g/n adapter but I cannot confirm what wireless card you have. Please can you do this:

Right click on the Start button and left click on Device Manager.
Find the Network Adapter and then double click on your wireless device and then go to the Hardware tab, then choose the Hardware ID and notate the VEN and DEV numbers here.

I have a feeling though because of the age, the wireless device may becoming faulty. If the case the wireless needs to be replaced, you could replace the internal card, but a USB one would be more cheaper and easier.

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