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my friends computer has trojans, adware

954 Views 4 Replies 3 Participants Last post by  Cheeseball81
my friend's computer has become almost unsuable. his only protection was norton antivirus, he ran a scan this morning and detected a few trojans. norton was unable to remove them. it also detected adware but it was able to remove that. the computer boots up but it takes forever for the internet and other programs to load.

now, I'm wondering what I should do. Should I run some Spybot and Ad-aware scans? There is still a lot of spyware on his computer. Should I run HiJackthis to remove the trojans? Would it just be easier to reformat his whole sytem?

I know most of this trouble is caused by his brother, who goes to a lot of bad websites using a basic version of Internet Explorer. He is running Windows XP.
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I'm not an expert but I think this is the first step you need to take: You need to include a log from HijackThis (HJT). Try this link

Download and Save HJTsetup.exe to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Once you've posted the log you need to wait for advice from a qualified member as to what to do next. You'll see a gold shield next to their name which shows they are qualified to take you through the next stages. I hope this helps … and good luck!


Thanks to Cheeseball81 for this.
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