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My emails keep getting blocked

912 Views 9 Replies 3 Participants Last post by  tonyt78, 
T
I'm finding increasingly that emails I send get flagged as suspicious by the recipient's email provider and are either delivered to their spam folder or, occasionally, aren't delivered at all (even though they have me in their contacts list). I think this is due to the strange way that I set up my email in the first place, and this is what I now want to try to resolve. Some years ago (and so my memory of what I actually did isn't good), I:

- Purchased my own .co.uk domain name from GoDaddy, which I pay to renew every year.
- Signed up to a free web hosting site: http://cpanel.minigremlin.com. (This site no longer seems to exist.)
- Used the free web hosting site to create a single HTML holding page for my website. (Now, I get a 403 forbidden error when I try to visit my site.)
- Used the free web hosting site to create an email address.
- Used my pre-existing hotmail account to somehow add the new email address and access it through hotmail (I don't 100% remember how I did this).

Now, I can send and receive emails either by logging in to hotmail (outlook) webmail or by connecting to it through Mac/iOS Mail. This has always worked fine, but as I say, my issue is that more and more I'm finding that people aren't receiving my emails to their inbox. I also feel quite uncomfortable that I don't really understand how my email works!

I'd greatly appreciate any assistance with fixing this and getting my email to a place where I can have confidence in it.
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DaveA
The main issue here is that your email server is most likely on a shared server.
Then along comes a new user on that same server and they start sending spam, then the IP for that server is blocked, and since you are on that server so is your email.

You need to contact email support each and every time you get notice of blockages so they can fix things.

NOTE: web hosting and email are normally on two different servers and can be hosed even by different providers.
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T
DaveA said:
The main issue here is that your email server is most likely on a shared server.
Then along comes a new user on that same server and they start sending spam, then the IP for that server is blocked, and since you are on that server so is your email.

You need to contact email support each and every time you get notice of blockages so they can fix things.

NOTE: web hosting and email are normally on two different servers and can be hosed even by different providers.
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Thank you, Dave. Given my description above of how I set up my email, who do you think is hosting my email - hotmail or the now defunct minigremlin.com? When I do an MX search, I get a hotmail domain name, so does this mean my email has nothing to do with minigremlin?
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DaveA
Who are you paying for this email service, it does not come free?
But I would give GoDaddy a try, this email may be part of the Free domain name.
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T
The only payment I make is to GoDaddy for the domain name. They charge extra for email hosting though, so I don't think they're providing the email service. As I said, I used minigremlin.com for web hosting because it was free, then set up the email there and then through hotmail. Would minigremlin.com still be forwarding my email to hotmail? When I do a traceroute on my domain name it leads to 93.188.160.62, which is hosting24.com. Maybe this company has taken over from minigremlin?
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T
Update: I just followed both steps here: https://www.misk.com/kb/find-email-provider. I found that my email provider is hotmail. I don't really understand how this is possible, but it seems to be the case.

So, my assumption is now that my email provider isn't the cause of my emails getting blocked. The problem must be that my domain name itself causes the email to be considered spam. How do I rescue my domain from the defunct web hosting service that I used, without any risk of messing up my email?
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Couriant
It seems most websites (if not all) that was hosted by minigremlin has the 403 Forbidden message. I suspect that Minigremlin is done.

Having said that, with Hotmail you can set up the account to pull other email accounts into it by using pop/imap. Information here Note, it shows it's for Outlook.com but the information should be the same for Hotmail.

You said you can send/receive email on Mac OS? What is the server name listed here for the account?
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T
Couriant said:
It seems most websites (if not all) that was hosted by minigremlin has the 403 Forbidden message. I suspect that Minigremlin is done.

Having said that, with Hotmail you can set up the account to pull other email accounts into it by using pop/imap. Information here Note, it shows it's for Outlook.com but the information should be the same for Hotmail.

You said you can send/receive email on Mac OS? What is the server name listed here for the account?
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Thanks, Couriant. The hostname for the account in my Mac Mail is imap-mail.outlook.com.

I've checked the Sync settings in Hotmail and nothing's listed there, so it seems the account isn't pulling the email account from elsewhere. But is it possible that I got my own domain email working on Hotmail without it being forwarded from anywhere else?
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Couriant
So the <yourdomainemail> account is through hotmail/outlook/MS...

Try this site to check your email address/domain to see if it his any other blacklists

As a side note, anything from Hotmail/Outlook usually doesn't have issues with spam so if it's not listed on any other black list, it might just be what you are sending that has some trigger points that will flag it as spam.
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T
I checked and it isn't blacklisted anywhere there.

The problem does seem to occur most often when I forward an email to someone rather than simply sending a new email or replying to an email, so there does see to be a link with what I'm sending. But, I can't help thinking this is related to my use of my own domain as I have another, regular Hotmail email account which doesn't have this issue.
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