[robin5788]

I am having so many problems with my computer and don't know enough to even start fixing them. I keep running Norton and updating it but I'm continually getting Trojan virus found messages. I tell Norton okay and then reboot only to have the same message come up again. Continually. Severe error messages (ads?) also continually pop up.

Also, my internet keeps having to shutdown because of errors, my windows freeze or leave multiple images if a drag something, even though I have DSL my computer is incredibly slow, boy, am I just whining.....!!!? I don't know where to start. I've been told to download a registry cleaner software program but I don't know what that is or if they are trustworthy.

There are other issus but I'll start here. Can you help?


With many thank yous',
robin5788

I am crucified in Christ and I no longer live but Christ in me. The life I live in the body, I live by faith in the One who loved me and gave Himself for me. Gal. 2:20

 

[jrbuergel]

You should try to post some specific error messages if possible. In control panel open up the Administrative Tools, and then Event Viewer, and click to select either applications or system on the left side, then just look for warnings or errors message to double click to see details.

 

[schusterjo]

registry cleaner software program

scary, bad things could happen if you do not know what is being removed.

Ad-Aware SE Personal
I run this daily

SpywareBlaster 3.5.1
I update once a week (keeps bad pages with known malware that cold cause damage from being displayed.)

Spybot - Search & Destroy
Daily or every other day

CwShredder
This is one I only use once a week or month lol but good to have

AVG Anti-Spyware
daily

CCleaner
weekly

A list of bad spyware programs
Rogue/Suspect Anti-Spyware Products & Web Sites

Download and update (update is very important before you scan) boot into safe mode (You do not need to boot into safe mode every time to run programs. Some malware cannot be fully removed or detected unless you are in Safemode, This is why I recommend running it the first time in safe mode then perhaps once a month in safe mode)

With some computers if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.

Scan the computer,

1. From the Windows Start menu, go to Turn off computer and click Restart.
2. As the computer restarts, watch for a progress bar at the bottom of the screen. press F8 about once every second.
3. Immediately press F8 before the progress bar reaches the right side of the screen.
4. From the Windows Start-up menu, highlight Safe Mode and press Enter.
5. Wait for your desktop to appear, and then make the necessary repairs (for example, install programs or devices).
6. When the repairs are done, restart the computer, and allow it to boot normally.

Alternate:

1. From the Windows Start menu, click Run.
2. In the Open field, type MSCONFIG and click Ok.
3. On the BOOT.INI tab, check /SAFEBOOT.
4. Click Restart when prompted.
(if you use this option make sure you change the boot back to normal after finished)

Boot backup into Normal mode, download
CodeStuff Starter manage your startup programs

Disable all startup programs that you "do not" need running at startup.

If that does not work then try talking to one of the Hijackthis experts to help clean your computer.