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MSI GT70 20C Issues

912 Views 5 Replies 2 Participants Last post by flavallee, Oct 3, 2017

Dai91

Discussion Starter · Oct 3, 2017

Hey!
I'be been having some troubles with my MSI, but the most glaring one is that if I run a game with my Nvidia dedicated graphic card, the laptop will shutdown after a while (Can take anywhere from 3 minutes to about 30-40, depending on the game and graphic settings.)
I can confirm that it is not a heat problem for both the CPU and GPU temperatures stay under 65 degrees celsius.

While researching possible explanations, I found out that it might be that the laptop doesn't get enough energy to sustain the itself. In that regards, my ac adapter is kind of suspicious. You can feel something moving inside from time to time if you shake it. Not to mention that when it shuts off like that, I need to remove it and then plug it back for the laptop to recognize it, otherwise it won't charge from it and just run on battery power.

Other than that, I tried Dragon gaming center and noticed that the Power Consumption keeps hopping from 40 to around 100 erratically (When running a game.) When it is idle, it is around 40-55 W. I don't know if this is normal for a laptop or not however.

I am considering buying a new ac brick but I figured I'd ask before I do so.

Thanks for you reading

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8110 Mb
Graphics Card: NVIDIA GeForce GTX 770M, -1024 Mb
Hard Drives: C: 424 GB (76 GB Free); D: 253 GB (18 GB Free);
Motherboard: Micro-Star International Co., Ltd., MS-1763
Antivirus: Windows Defender, Disabled

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flavallee

· #2 · Oct 3, 2017

I'm not a hardware/gaming expert, but I see something in your TSGSIU log that may be contributing to your issue.
The C: drive is about 80% full and the D: drive is about 93% full.
I'm guessing you have a lot of personal data stored in that laptop.
I'm also guessing it has a lot of installed apps - which equates to a lot of running processes.

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Dai91

Discussion Starter · #3 · Oct 3, 2017

@flavallee
Thank you for your reply

I know it's full but I actually tried with a clean 1tb hard drive (Only windows installed and all)
Same thing happened. I also checked the hard drive and it shows to be very healthy.

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flavallee

· #4 · Oct 3, 2017

I'm not questioning the health of the hard drive in your MSI GT70 20C laptop.
I'm just advising you how full it is, and the possibility that may be contributing to your gaming issue.
I'm guessing it's a 750 GB SATA model that you divided into 2 partitions.

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Dai91

Discussion Starter · #5 · Oct 3, 2017

Aha, I just thought you meant something else. My bad.
I can try to clean it or just add the 1tb hard drive in the second slot (I actually had it there for a while but I removed it when I suspected it's not getting enough power)
Yeah it is a hitatchi sata model. I should mention that there are zero issues when I play with the intel graphic card (Besides not being able to really handle higher settings, naturally).
I just use it for now as is to play, and I do it in low resolution mostly.

I think the AC adapter was rocked a little too much in my latest flight. It used to function fine before that. I could play on ULTRA settings with no issues for a few hours (It would still die out from time to time though and I am very sure it is no heat issue).

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flavallee

· #6 · Oct 3, 2017

It's a shame you're having an issue with the dedicated NVIDIA GeForce GTX 770M graphic card and not with the integrated Intel HD Graphics 4600 graphic device because the 770M is a much better performer than the 4600.

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