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Discussion Starter · #1 ·
I have a Laptop Ascenttia 950n with win95 when starting up I get a screen that says windows was not properly shut down run scan disk after running scan disk windows trys to start but I get program has performed an illegal operation (Msgsrv32) after I close it nothing happen, I can start the compter in safe mode but don't know how to fix my problem. Also I have to use seperate key board cause the one on the lap I can't get to work..
 

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Hi,

What applications do you have set to run at startup? If you press ctrl-alt-del when you get this error, what is running?
Lastly, have you recently installed or upgraded any software on your system?
As for the keyboard, how long have you not been able to use it? Did it ever work?

Please post back with a bit more info.

Thanks

:)
 

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Discussion Starter · #3 ·
I don't have anything in the box when I hit ctrl, alt, del so I don't think anything is running, I picked up the laptop from a friend so not sure how long the keyboard has been out.
 

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Hi,

Try going in through safe-mode, then going into control panel, then system, then device manager. Do any of the devices listed have question marks or exclamation marks beside them? It's possible that one of your device drivers is missing or corrupted.

As for the keyboard, have you tried going into the BIOS of the laptop (hitting del or F10 or something like that during bootup)? There might be a setting in there that disables the keyboard or something. Have you tried using the keyboard in DOS? If you can use it in DOS, then look for a setting in Windows that is disabling it. Otherwise, your friend might have somehow damaged the laptop, or jostled the cable that connects the keyboard to the motherboard loose. If this is the case, then you'll either have to re-seat the cable yourself, or take it in to your local computer store, and have them fix or replace it.

Good Luck
 
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