Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.
1 - 3 of 3 Posts

· Registered
Joined
·
95 Posts
Discussion Starter · #1 ·
Hi. I downloaded some type of program that installed the ask toolbar and msa.exe I managed to delete the b.exe and msa.exe; however my machine is still acting up. I cannot install any program and my AVG is NOT picking up anything. Whenever I go to search the web in firefox in the google search bar websites come up when I click on the link I searched for (for example, I searched for Chipoltle and when I clicked on the link it went to some webpage that offered insurance...wtf).

I don;t want to install Norton, because I'm not confident that Norton will pick up and fix what is wrong. Can someone help me? Remember, I cannot install programs; otherwise I get an error box that says I do not have permission (but I do).

Thanks!
 

· Registered
Joined
·
95 Posts
Discussion Starter · #2 ·
Ok, I broke down and ran Norton. It found a couple trojans and removed them; however my computer is still acting funny. I get an error when I try to execute any program. I want to run Spy Bot Search and Destroy to see if Norton missed any Malware or Spyware. The error message is a screen cap that is attached.
 

· Registered
Joined
·
95 Posts
Discussion Starter · #3 ·
Sorry for the posts...here is an update. Whatever this Malware or Virus was...it removed my background image on my desktop and is prohibiting me to apply a new one.
 
1 - 3 of 3 Posts
Status
Not open for further replies.
Top