MP3 Player Installation Problems

Hi everyone,

I wonder if anyone can help me with MP3 installation problems, before the last few remaining strands of my hair also turn grey!

One of my kids has a PC running Windows 98SE (Celeron 533 processor with 512mb RAM).
Just over twelve months ago we installed the software for a portable IItronics IMP-11 MP3 player onto this PC without any problems. Music was transferred between PC and MP3 player with ease.

At Christmas my daughter was given a new MP3 player (Sumvision SV04-M18) with a larger memory and FM radio built-in. She asked if I could get it to work on the same PC as her existing MP3 player software was installed.

As both the old and new players look virtually alike in terms of cosmetic appearance, we tried plugging the new player into the PC before taking any further action, just to see if it would work with the drivers already installed for the old player. It didn't.

We then tried installing the new software drivers from the disc supplied with the player. Unfortunately, this didn't work either, and I considered that there may be a conflict between the drivers/hardware installation for the original MP3 player.

After de-installing the original MP3 players drivers and hardware installation, we rebooted and tried to install the new software again, closely following the details given in the user guide. As the software installation process begins we receive the following on screen message. 'MP3 Player Utilities - This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.'

What does this mean, and how should I progress from here?

I have tried to re-install the original IItronics player, but this will not work now either! When installing the software for this unit I get a message saying ' The feature you are trying to use is on a cd rom or other removable disk that is not available. Insert MP3 player utilities disk and click OK.' Problem is, the MP3 player utilities disk is already in the cd rom drive!

I have checked for conflicts in device manager (none visible) and tried inserting the Windows 98SE disc just in case the PC is requiring anything from that angle. Still no joy.

Only thing that I wondered was whether I have to log in to the PC with my original user name and password (as administrator) in order to install the software. The problem with this is that my daughter appears to have removed my user profile and password from the PC in question!

Any tips or advice welcome.

P.S: Whilst I'm asking, does anyone here know where I might be able to get some technical advice regarding problems with mobile telephones, as my daughter has also just bought a new Sagem MY501 on Orange network and would like to have the option of using her existing Vodaphone sim card in the new handset. The handset is apparently a dual band unit and can be set to Vodaphone in the Network settings menu, but the display then shows 'Network Barred'. When she inserts her Vodaphone sim, the screen says 'Sim Locked.'

Of course, I hear you say, thinking laterally, the answer to all these issues is not to have a daughter! Unfortunately that isn't an option, as shes one in a million. Apart from when she asks me to sort out her technical problems!

Any tips gratefully received on either, or both issues. Thanks.