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Discussion Starter · #1 ·
I installed morpheus about 10 days ago. It puts a icon on the taskbar which used to say "Connecting to Morpheus community" (i thought?) when i'd hover over it. Now it says Kazaa. I didn't install kazaa, do you know what might've happened here?
 

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Discussion Starter · #3 ·
Ok, i read the article at the link you supplied, and i follow - thanks much.
Now a 2nd question, on the same pc, when I do a ctrl-alt-del one of the programs listed is "Watchdog". Do you know what that is?

(FYI, i'm trying to eliminate possible causes of a fatal exception in VXD NTKERN (01) 0028:C002E35F. Microsoft's only reference to it in their KB is to remove the sound card driver and reboot so it reinstalls. But we're still getting this error, and it freezes the pc entirely. )
 

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Hi kimmer13,
Watchdog is an internet service associated with Compaq PC. You can uncheck it in start, run, type msconfig. Click on startup tab on top. Uncheck the watchdog. If you dont use compaqs internet services.
 

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Discussion Starter · #5 ·
Thanks TW56, I'll uncheck that one and keep plugging away at the others. The PC I'm looking at is a Compaq, just ***loaded*** with kids games, and all the demos they download. Now they have this fatal error, and it's kind of hard to know just where it's coming from. I'll be posting again, i'm sure!
 

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Discussion Starter · #8 ·
DoyceJ, I'm trying to determine just that (when it started). This is a friend's PC, used primarily for their kids who got new games at xmas. The kids were trying to install them, and aren't sure if the error occured then, but they ran out of hd room. They asked me to add a 2nd hard drive which I did. Then they started moving games from their crowded C: to the new empty D:. They used Magic Mover to do this. They also downloaded Kazaa during this period. So I have a lot of variables here to go thru.
 

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Hi Kimmer,I see the kids download Kazza.This program is full of spyware,and can cause all kinds of errors,and all kinds of problems.Go to msconfig,and see if you have some of the following programs listed there.

ezula main
newnet
savenow
webhancer

These are some of the spyware componnets that kazza installs with there program,and they cause all kinds of problems.I would remove these and then go to add and remove programs in control panel and see if anything looks strange to you there.If you remove these spyware componnets the program will not work,just keep that in mind when the kids start hollering at you.:D There is a free program called Ad-aware5.6 that will scan your computer and remove the spyware.You can download it here.

http://www.lavasoftusa.net

Once you download the program,also download the lastest signature file,and unpack it to the ad-aware folder.Now run the scan making sure all the boxes on the left side of the screen are checked.You will be surprise what this program finds.

let us know if this helps.
 

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Discussion Starter · #10 ·
Ok, I ran msconfig. Compared what it had to the list at pacs-portal.co.uk/startup_pages/startup_full.htm. Found ezula main,
newnet,savenow,webhancer, kazaa and 4 others on that list that I unchecked.
Then downloaded adaware & the updated list, installed and ran it. It found 38 more. Got rid of them. Went into control panel add/remove. It wouldn't remove kazaa as a file was missing, so I found the shortcut and its directory and deleted them manually. Which was difficult, because now in addition to my original fatal exception that started all this snooping, I can't open explorer or my computer. They give me "Explorer executed an invalid instruction in module CNBARIE.DLL at 0177:01a013b4."
Plus I still have my original fatal exception happening sporadically, mostly when launching a program "Fatal exception... VXD NTKERN (01) .... 0028:C002E35F". (I have gone to Compaq's site and downloaded their current executable to update the ES1869 driver. This was Microsoft's only solution to this error. No change.)
And then while doing some of the stuff above, at one point when I closed my window to return to the desktop, my wallpaper was changed!

Whatever game or program they downloaded or tried to install sure has wreaked havoc with this pc! Any ideas?
 

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Ok lets try this.Go to Start>Shutdown>restart in ms-dos>at the c:\prompt type,

Scanreg /fix (hit the enter key)

Exit (hit the enter key)


Let us know if this solves the problem.


Dont you just love kids!!!!!!:D
 

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Discussion Starter · #14 ·
beach51 - They have dial up internet and can't seem to stay on during the day for more than about 30 secs before having to re-connect. It is so frustrating, as I have cable, and I 'm spoiled! Anyway, they have Norton AV 2000, but w/o a decent connection can't do the LiveUpdate. They're going to try it later tonite and see if the ISP is more stable. Should we wait on the scanreg/fix until after the virus scan, or do it first? Thanks again for the help, these are my neighbors so we're going back and forth between houses to post , so your answers & ideas are very much appreciated. kimm
 

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Ok,you can run Scanreg /Fix first.Then run the scan later.Running this command will fix the registry.One more thing,when you type this command make sure you type it just like i did with a space between the g and /.Also while your waiting to run the scan,try this,go back to add and remove programs,do you see anything called toptext,web3000?If so remove these also.Also try this,while your in add and remove programs,highlight IE and internet tools,click remove,the repair IE dialog box will appear,put a check in repair IE,click ok.
 

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Discussion Starter · #16 ·
beach51,
strange stuff. while waiting for my neighbors ISP to let her on, we tried to do the 2 things you suggested. When we tried to repair IE & tools, it wouldn't - gave us a message we'd have to reinstall. This is a Compaq, came w/a restore CD not the actual WIN98 CD, so we didn't go any further on that. Then tried to shut down to DOS. Wouldn't do it. Just kept shutting down altogether. Tried to interrupt the start up with F8, and it was ignored.

then got online & updated virus defs. ran NAV then and it only found one, W32.D1Der.Trojan, which we removed. looked around on Symantec's web site and learned that this trojan is not destructive, so shouldn't be causing our problems.

we're still getting the fatal exception vxd ntkern but sometimes after we click ok, it continues loading the game or program we were trying to start. Word still keeps saying it needs to install every time we click on its icon (we've installed it daily for a week now, and it always works fine till we come back into windows after shutting down) On the good side, explorer & my computer are now functioning again - knock on wood.

i have a Win98SE CD (not the update), and Norton Systemworks 2001. would either of these help the situation do you think?
 

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Hi Kimmer,ok try this,go back to the repair dialog box for IE.Instead of putting a tick in repair IE,put a tick in add a componnet,click ok.Follow the prompts,and select Internet Explorer browser,ignore the warning and reinstall it anyway.After you do that,now run the repair option and see if you get a clean repair.Can you get into safe mode?If you can you should be able to pick command prompt from there to get into dos.The restore C/D that came with the computer,might be a good idea to run that also.As for the VXD error,let me see what i can find out about that and post you back.
 

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Hi Kimmer,just found a few things about this error VXD.Have a look at this link and see if it applys to this computer.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q299264

Go to Start>run>type in Msinfo32 click ok.Click on tools,System file checker.Run this and see if it repairs any corrupt files.Do not repair a file called user file or setup file,just click ignore should windows says this is corrupt.
 

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Discussion Starter · #19 ·
I read the microsoft kn article you linked to. Yes this pc does have the yellow excl point by its USB devices, but since they weren't using USB at all, i had been disregarding it. But i will try your recommendations as well as theirs and post back the results.

thanks again!
 

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Discussion Starter · #20 ·
It's been a while, I've tried several things, still having the same error. Fatal Exception 0028:C002E35F in VXD NTKERN (01)

Since last post I have rebuilt my VMM32.VXD file using the guide in a post from beach51.
I have uninstalled all games and apps added to the PC within 3 weeks of the beginning of this error showing up.

I have uninstalled all other apps & games no longer being used.

I have added 64 meg ram. (just because - not due to the problem, but i didn't want to not mention it)

I am lost. I am thinking with everything to date I've tried, maybe I should just use the Compaq restore disc and wipe out everything & start fresh. Or can anyone think of anything?
 
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