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Monitors going black

214 Views 4 Replies 3 Participants Last post by MPR, 5 mo ago

carl.hall3288

Discussion Starter · 5 mo ago

Hello,
Recently my monitors will just go black and won't come back on unless i restart my pc. It didn't do that until the fairly recent windows update. I have rolled back drivers and uninstalled drivers and reinstalled drivers and nothing seems to work. It continues to happen. I have noticed it really only happens when I am playing a game. Any help would be great.

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plodr

· #2 · 5 mo ago

Please post the brand and model of "monitors".

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carl.hall3288

Discussion Starter · #3 · 5 mo ago

plodr said:
Please post the brand and model of "monitors".

Acer KG251Q HP K5A38A

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plodr

· #4 · 5 mo ago

Three year old thread, same problem but no solution

ACER KG251 - Quick black screen issue/problem with software

Hello, Im using 2 monitors and ACER KG251 as main.

community.acer.com

Is the HP model K5A38AA?

How are the monitors attached?
What OS is running on the PC?
What video card is in the PC?

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MPR

· #5 · 5 mo ago

In several threads it was mentioned that this sometimes happens when an update fails to be installed correctly. Uninstall the latest Windows update and then reinstall it.

How to uninstall a Windows update - Microsoft Support

Learn how to uninstall a Windows update, if for example that update is causing your system to have errors or other problems.

support.microsoft.com

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ACER KG251 - Quick black screen issue/problem with software

How to uninstall a Windows update - Microsoft Support

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