Tech Support Guy banner

Monitor Goes Blank After startup

786 Views 6 Replies 5 Participants Last post by  sponsor
I am using Windows 98. When I start my desktop, it goes through the normal boot up process. When it gets to my desktop, the desktop shows up on the screen for a few seconds, but then it clicks and the screen goes black.

I have hooked up my laptop to the monitor and it works fine.

A couple of times, I have gone into the settings to check and see that all the settings were ok (even though I had no idea what I was looking at). On 2 occasions, the monitor did not go blank, but instead indicated that it had found a virus and showed the following:

error in win32/cih
Always enable access?

I tried running my AVG virus scan and it found no viruses.

I am computer-tech-challenged, but this site has helped me with other minor computer questions.

Any ideas?
Not open for further replies.
1 - 2 of 7 Posts
When I enter setup and enable safemode settings, the computer shows an error message and asks if I want to always enable access. If I say no, then it shows the following error message, but if I cancel out of them, it eventually works:

Here is what was in the error message:

EXPLORER caused an invalid page fault in
module NZDD.DLL at 0167:11017df6.
EAX=80000001 CS=0167 EIP=11017df6 EFLGS=00010246
EBX=00000000 SS=016f ESP=01b2ce94 EBP=01b2cecc
ECX=00000000 DS=016f ESI=00000000 FS=3fbf
EDX=022105b0 ES=016f EDI=80000001 GS=0000
Bytes at CS:EIP:
39 1e 75 4d 8d 45 d4 50 e8 ae fc ff ff 8d 4d e4
Stack dump:
02210540 01b2d1e8 01b2d024 00000044 bff7a3a0 bff7b9ae bff7b9c5 8181aec8 bff7b9c5 8181ae94 11017dd2 01b2cf1c 1107ac90 ffffffff 01b2cf28 11018f1c
See less See more
1 - 2 of 7 Posts
Not open for further replies.