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Discussion Starter · #1 ·
On my laptop, a Dell Inspiration 5100 after years of flawless operation I suddenly can't get on line any more. When I try to log on I get the message "Error 692 (there was a hardware failure in the modem (or other connecting device)".

Checking under Control Panel/Network and Internet Connections/Phone and Modem Options/Modem, I get the Modem as "BCM V.92 56K Modem, Attached to COM4" Under Properties The Device Status reads "This device is working properly" Clicking on Diagnostic/Query Modem I get the error message "The modem failed to respond"

Thinking the modem might have died I ordered a new one from Dell and installed it. When I tried to log on I get the error message 797 and under Modem again "BCM V.92 56K Modem" and under "Attached to" the message "not present"

I seem to be getting contradicting messages and I wonder also if I might need a new driver for the new modem even thogh the type name is identical but different manufacturers. (Broadcom for the old one and PCTEL for the new one)

Any help would be greatly appreciated.
 
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