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Discussion Starter · #1 ·
HI,

A friend of my has a problem. After a couple of years of use, she is current having problems connecting with her dial up modem.

From advice from various sources she has downloaded a new modem driver and installed a new antivirus program without any success.

Since I started looking at it, I have removed the modem driver, physically removed the card, put it in a different PCI slot and restarted the computer. It found the modem and installed the proper driver. From Contron Panel, modems, diognostics, I get the message box, could not open port (or something simular).

Since then, I have upgrade her to Windows 98 SE and installed another modem with the same results.

I have not checked out the BIOS, she would not know where it was.
 

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Hi,

What programs do you have running at startup? Try disabling some of these applications, to see if they are causing the problem. If you stop everything from coming up at startup, and you're still getting the error message, then the problem is most likely a resource conflict. Go into Device Manager, and try to track down and resolve the conflict.

Good Luck:)

(See this link for more info) :

http://support.microsoft.com/support/kb/articles/q190/5/54.asp
 

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Discussion Starter · #3 ·
Columbo,

Thanks for your response. I had visited Microsoft and found the link you provided before I posted, but the friends site is a ways and I have not yet visited again yet.

I will try these things out.

Thanks again,

Andy
 

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Discussion Starter · #4 ·
Hi,

Went to my friend's house and tried a number of things including eliminating all the start up. Really not to much change. I went to Hyperterminal and checked there, it was installed but could not communicate.

The other thing I forgot to mention before was that the original problem appeared when trying to connect. We get a Windows Blue screen with fatal exception 0E at ... "VXD" in Vcomm01 ...

I also tried forcing the modem to another com port and IRQ, but nothing changed.

Any other suggestions would help.

Thanks,

Andy
 

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Hi,

OK. Try going into system file checker, and restoring your copy of vcomm.vxd. Hopefully that will address the problem.
If not, then write back and let us know.

Good Luck

:)
 

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If Columbo's latest suggest does not help. Try running Wmregdel.exe, read the MS article for deatils using the link Columbo provided. As I suspect something is stuck in Windows Registry causing the problem.
 

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Discussion Starter · #7 ·
Thanks for all your help.

We tried to do a few more things and then she loaded her data file on floppies and we reloaded the operation system. She is still in the process of loading on her software and reconnecting. Hopefully the modem will work when she tries it.

Never did find out what the problem was.
 
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