[johnnieq]

I installed a new modem, and plugged in the line-in phone wire and a telephone handset. If you pick up the handset there is a loud annoying humming noise. This happens whether the computer is on or off.

I tried it in two different PCI slots with the same results. I installed the drivers and still the same.

I tried the same modem in a different computer. It works fine.

Anyone have any ideas on what is causing this?

 

[dustyjay]

it almost sounds like the polarity of your wall outlet is wrong. But this is a problem from many years ago. do you get a hum of anykind out of your computer speakers?

 

[johnnieq]

The speakers sound fine. It is a fairly new home so the wiring 'should' be okay. (I'll check)

The modem also will not connect. It says "No dial tone detected."

 

[griffinspc]

No dial tone detected

Please don't take this wrong but are you sure you have the line in plugged into "Line In" and the phone handset plugged into "Phone".

What you described could cause both problems. The other possibility is another phone, most likely with an answering machine attached or internal. Disconnect any other phones in the house and see if the problem disappears and then, if it does, replace each phone one at a time until you hit the one causing the feed.

 

[Triple6]

I've seen this happen with USRobotics Soft modems in older computers(Pentium MMX and older). Secondly, disconnect the handset/phones connected to the modem after making sure the lines are in the right jack in the modem.

 

[johnnieq]

I tried the phone in each jack earlier.

The computer is a new P4 3.0 GHz on an Intel motherboard. The modem is Intel also.

I am going back to their home tonight and will try the other suggestions. (and I'm bringing a new AOPen FM56-PX to try in it)

Thanks.

 

[johnnieq]

I installed the new modem. Line is as quiet as it should, and it connects with no problems.

Not a "real" solution, but they are back online & happy.

 

[griffinspc]

Great, were you able to get your money back for the "old" new modem?

 

[johnnieq]

The "old" new modem works great in the other computer I tried it in. I'll keep it for the next system I build. Who would have thought an Intel modem would not be compatible with an Intel motherboard.

 

[griffinspc]

Intel of course