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Discussion Starter · #1 ·
A couple of weeks ago, I got a message that my Microsoft software may not be valid and when I clicked on the message to get more info, I was taken to a site to purchase valid software Windows 7. I do not want Windows 7 and am happy with xp. I have never had a problem before and I put in the product key with no problem when installing the xp operating system. I received the software with valid cd, product key and everything was properly packaged. Has anyone else received these messages and how can I get these messages to stop popping up? I tried contacting Microsoft and they charge for tech questions. I am confused. Thanks...Liz
 

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I agree too...First do a complete good scan, if nothing found you have to contact Microsoft.
 

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The problem can also occur if you made an error typing the CD key when you installed XP, for example 'B' and '8' or 'G' and '6' can be confused. Run a scan using Magical Jellybean Keyfinder: http://www.magicaljellybean.com/keyfinder/ and compare the key it shows to the one you received with your CD. Note: Typos when entering the key is not the issue if Windows activated initially but shows a problem now.
 

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Discussion Starter · #8 ·
I did the scan for the cd key and the last 8 digits were missing. How can I redo the cd key without reinstalling the whole system and is that possible? I had to go through an act of congress to get this system up and running and if I need to start all over again installing drivers, framework, etc., I will go nuts. Thanks...Liz
 

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Discussion Starter · #10 ·
It seems that the key was correct so I don't know what is going on. I thought I didn't have the last 8 digits but that is actually the proof of license number not the key number. I tried contacting Microsoft via chat and I was told there would be a charge so I didn't continue. This is crazy.
 

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Please download and run MGADiag.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 

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Discussion Starter · #12 ·
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid Product Key
Validation Code: 8
Cached Validation Code: N/A
Windows Product Key: *****-*****-VX9WF-FMV4G-KTBHW
Windows Product Key Hash: AbEQn6m9142dakigq/Nw0I4Xh6U=
Windows Product ID: 55274-640-4168351-23546
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {3E72B12A-ECA1-4887-A10A-E0ADCB7240D9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A

Windows XP Notifications Data-->
Cached Result: 8
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E72B12A-ECA1-4887-A10A-E0ADCB7240D9}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KTBHW</PKey><PID>55274-640-4168351-23546</PID><PIDType>1</PIDType><SID>S-1-5-21-527237240-1767777339-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20040517000000.000000+000</Date></BIOS><HWID>CD6C3FD701848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Licensing Data-->
N/A

Windows Activation Technologies-->
N/A

HWID Data-->
N/A

OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B16A:Dell Inc|10008:Microsoft Corporation|1B16A:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

OEM Activation 2.0 Data-->
N/A

It's saying the key is invalid and I didn't have this problem until I installed a new pci card and then reinstalled the xp.
 

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Looks like you do have an invalid product key. Where did you get that copy of Windows XP? On eBay?


Please download and run WVCheck.
  • Double-click WVCheck.exe.
  • As indicated by the prompt, this program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the Notepad file as a reply.
 

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Discussion Starter · #14 ·
I did get it on ebay but it was sealed and the cd is original along with the key and booklet. When I installed it previously I had no problems with validation. It was when I installed a pci card that the validation problem came up. The computer was a surplus computer from a university and everything was wiped so I started from nothing and it didn't have a pci card installed. I ran it without the pci card and the xp that I installed and the computer was fine but I wanted to update the monitor, etc. so I put the new pci card in. That's when the validation issue came up. The computer is old and I don't think it can handle running Windows 7 and I don't want to put the money into it. On the other hand, I don't want to trash it either. I guess I can live with the validation issue coming up if need be. The computer still operates, it is just annoying that the validation issue pops up. The cd and key are original and they were not tampered with so it is confusing. Everything was brand new. Thanks... Liz
 

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It may have been sealed and appeared new but the folks who sell these systems on e-Bay can do i cheaply for a reason and that reason is usually because it isn't genuine. The WGA utility is updated frequently with Product IDs which M$ have come to consider illegitmate so even though something activated properly once, it may not continue to do so.

I don't believe they charge on the Activation telephone line so if you want to take a chance it will activate again, post back for details on how to force a reacitavation and go through the telephone procedure. If you automated system refuses your request, go through to an adviser and tell them that you made a hardware change, they may - only may, of course, allow a valid PID to be issued.
 

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I agree with Saga Lout. I've seen this happen many times on eBay. That's why I immediately suspected eBay... You could try contacting eBay about it. I think they have a policy on that sort of issue. They might even give you a refund, but I wouldn't hold my breath on that...

If no luck with eBay, try contacting Microsoft again. You can also check out the Get Genuine Kit.
 

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Discussion Starter · #17 ·
I don't get the contact reseller and it also doesn't state the cost. I bought the XP operating system a long time ago and I just reinstalled it but to same computer with upgrades. I copied the info here concerning genuine kit.

How It Works:
Acquire the Get Genuine Kit from your reseller.
Affix the enclosed certficate of authenticity (COA) label to the PC.
Microsoft recommends, but does not require, that on the PC,
you or your reseller either:
Run the Windows Product Key Update Tool
Perform a re-install of Windows XP
Perform a clean install of Windows XP
You must do one of these things in order to receive updates, upgrades,
and support services.

Other Facts:
The Get Genuine Kit is available from your reseller in packs of 1 or 10.
License Pack contains
1
1 COA label, 1 media, and 1 end user license
agreement (EULA)
10 10 COA labels, 1 media, and 1 EULA
(for legalization of multiple PCs)
10-packs can be used if you have multiple PCs needing legalization.
Microsoft supports this software.
The license is NOT transferable to another PC.

For more information on genuine Windows
software please visit www.microsoft.com/genuine

© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Thanks...Liz
 

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Nonetheless, that key isn't valid anymore. You may have and old corporate version (e.g. like the ones provided by Dell) of Windows XP with an expired license.

Either you contact Microsoft again and pay for support, or buy a legal copy of XP.
 

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Ignore the word reseller - it's a confusing term. I believe clicking on that last link in your post will take you to the site where you can order a CD which comes to you by post and which is a genuine copy. In the UK it cost around £93 last time I ordered one and will remain in support by M$ until 2014 - not a bad cost really.
 

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Discussion Starter · #20 ·
I did contact Microsoft and I was told that I couldn't purchase an xp cd because they were no longer selling them. I talked with the customer service rep and she said that I could run windows7 on my computer so I purchased the cd. Now I am back where I started with no audio, etc. The Dell site does not have a driver listed for windows7. rawr Also, the monitor icon is too big. I can't get online either. So, it's back to where I was months ago. Isn't this fun?:confused:
 
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