Tech Support Guy banner
Status
Not open for further replies.
1 - 4 of 4 Posts

·
Registered
Joined
·
22 Posts
Discussion Starter · #1 ·
I have a problem with mapped network drives in my organization. About a week ago our helpdesk started reporting calls from users saying their mapped drives said they were disconnected. At that time it was only a few people at another site that were experiencing this. This week we've been seeing it happening at all sites. The strange thing is sometimes the drive will be marked as disconnected, but upon clicking it, it opens up. Other times it says access is denied. A temporary fix we've been using is to delete all local profiles on the machines that have been experiencing this. I'm wondering if this is an issue with the user profiles that's somehow preventing the drives from mapping or if it's an issue with the permissions. I'm reluctant to think it's a permission issue since prior to a week ago all drives were mapping normally. All machines are running xp pro. Thanks in advance for the help.
 

·
Registered
Joined
·
13 Posts
I'd check offline files and make sure that it and "offline synchronization" are disabled.

I've experienced this as well, and so far my best guess has been with the offline files feature.
 

·
Registered
Joined
·
22 Posts
Discussion Starter · #3 ·
I've got a little more info on this problem now. This problem is happening for users who are logging on to different machines throughout the day. What's happening is that when when the next user logs onto a machine, the drives stay mapped from the previous user. The access denied message is coming up only when the user tries to open their H: drive which is their home drive. They can't access it because it's someone elses drive and they don't have permissions. The other drives say disconnected, but they're able to open most of them because they're share drives that almost everyone has access to. It's strange because the drive mapping is the only thing that is not changing from user to user. All user profiles are loading fine so everyone has their own email, it's just that for some reason the drives aren't remapping accordingly when the users need to be at other machines throughout the day. Any thoughts on this??? It's becoming a nuisance.
 

·
Registered
Joined
·
104 Posts
Do you use log on scripts?
You could try disconnecting the drives in the log off scripts, this may help -

haven't experienced it for myself yet though.

JoneeJay
 
1 - 4 of 4 Posts
Status
Not open for further replies.
Top