I own a laptop running Windows 7. I'm having a serious problem with it's functioning, which I assume is caused by some kind of malware. The issue started with my laptop running several times slower than it's usual speed, accompanied by the inability to run and open files and other things (e.g I can't play music, videos open internet browsers or .exe files like Photoshop) The only measures I've taken to solve this problem are typical: restarting the laptop & looking for a solution online. Also, I've burned Adwcleaner onto a disc from a non-infected computer and attempted to run it on the infected laptop to no avail. I did both tries of attempting to run from the disc itself, and copying the disc to Desktop to run from there. I regard my computer knowledge to be very limited, but I'd be so grateful for any help, time & effort put into getting my laptop working correctly again!
(PS. I could not run the TSG Sysinfo report because I'm unable to use the Internet from the infected laptop.)