Tech Support Guy banner
  • IMPORTANT: Only authorized members may reply to threads in this forum due to the complexity of the malware removal process. Authorized members include Malware Specialists and Trainees, Administrators, Moderators, and Trusted Advisors. Regular members are not permitted to reply, and any such posts will be deleted without notice or further explanation. Notice
Status
Not open for further replies.
1 - 4 of 4 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter · #1 ·
yesterday these symantec windows kept popping up about failed emails with spam/porn type titles. then black windows popped up and the computer would shut down. i ran a virus scan and all seemed ok for a while. then the windows popped up a again a few hours later. i went to bed and when i woke up my computer was on a super low resolution, i kept getting oem reset messages and i can't access any of the other hardrives or any of the music/picture files i had on the C drive. i also can't download hijack this or any virus scanning software because it says my hardrive is full. is there anything i can do about this?

ok, also discovered these problems in the last few minutes. the sound drive is not working and a grey window titled "FAILURE!" popped up saying there several driver signatures with errors and that the soundcard wasn't working.

yet another edit, my cd drive is popping open and closed on it's own.
 

·
Retired Moderator
Joined
·
72,109 Posts
Try restarting in safe mode and empty your temp folders.

Restart in Safe Mode.
  • To boot up in Safe mode, continuously tap the F8 key while starting your computer.
  • You should see a black screen displaying the Windows Advanced Menu Options.
  • Using your keyboard's arrow keys, select Safe mode, then hit Enter.

Open Windows Explorer. Go to Tools, Folder Options and click on the View tab. Make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files". Now click "Apply to all folders" Click "Apply" then "OK".

Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Next navigate to the C:\Documents and Settings\Administrator (Repeat for all user names)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files".

Put a check by "Delete Offline Content" and click OK.

Empty your recycle bin.

Reboot and if possible post a hijackthis log.
 
1 - 4 of 4 Posts
Status
Not open for further replies.
Top