[tnik]

I've been checking around for a mail merge and faxing program and found that MS word can handle it all.. My only problem is when I goto Tools -> Letters & Mailings -> Mail Merge, faxes are not a part of it.. I am running WinXP Home with Fax Services installed, and I (think) I have re-installed the Document Image Writer Driver through the MS Office 2k3 setup disk.. I tried finding information on what exactly needed to be uninstalled and reinstalled to do that, I couldn't find any.. So I uninstalled the Faxes and Mail Merge functions and re-installed them.. Any help would be greatly appriciated

 

[Anne Troy]

Are you sure it's not available? Set up a quick mail merge, then hit MERGE. From there, you should have choices like:

new document
printer
electronic mail
fax

I've never done it, but most people are looking for "fax" or "email" as being the document type, and it's not.

 

[tnik]

thanx for the reply Dreamboat

I tried that, and when the dialog box pops up with all the choices, "faxes" are greyed out..

 

[Anne Troy]

Then I would be looking at the Fax installation instead of Word.

 

[tnik]

ok, if I install fax services from the add/remove programs section of XP (which I did), is that all I need, or would there be other fax software that would be needed? Or even, could it be a problem with running XP Home and not Pro?

 

[Anne Troy]

No clue, sorry. I don't do "fax" stuff.

At this point, I can move this question (and even re-title it) to the Windows forum, or you can ask there.

 

[tnik]

I'll report for a move, no sense in repeating everything again.. thanx Dreamboat

 

[Anne Troy]

I moved it, tnik.

 

[tnik]

boy your quick.. lol thanx

 

[~Candy~]

Since you installed fax services, what is happening now?

 

[tnik]

It is the same thing, I even uninstalled it and reinstalled it, and it still gives me 'faxes' greyed out... :/

 

[~Candy~]

Do you have Outlook installed too?

 

[tnik]

sure do, I have the full office 2k3 suite..

 

[~Candy~]

Per chance, when you hit the file, send to in Word, does fax recipient appear there?

 

[tnik]

yes it does..

 

[Anne Troy]

Okay. Candy and I decided I might be right about this, so try this...

If you have not yet used Word to fax something, do so now. If I recall (older versions), the first time you fax, it takes you through some kinda wizard or something. Maybe...if that's not been done yet, it doesn't show up for merging.

NOTE: Shot in dark here, kid!

 

[tnik]

Thanks for all of your help with this.. I really appriciate it

I tried what you said, sent a fax through, the wizard pop'd up, I entered all the info, sent it.. went to mail merge, and faxes is still greyed out :/

 

[Anne Troy]

*&^&^%$##$% !!

 

[tnik]

I couldn't have said it better.. haha

 

[Anne Troy]

uh oh. I'm sooo sorry, tnik. I should have looked sooner:

See Q12 in this article (almost at the bottom):
http://support.microsoft.com/default.aspx?scid=kb;en-us;826838&Product=wrd2003

*&^&^%$##$% !!
That sucks!!