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Loss of connectivity and digital phone quality issues: 1 problem or 2?

695 Views 9 Replies 4 Participants Last post by  JohnWill
Hello Tech Support Guy(s),

I am Tech Support Impaired.

My issue:

I have had a digital phone for a couple of months now and am having continuing issues. One problem that I don't think I am going to be able to change is that my server, Suddenlink, keeps losing connectivity. After it is out for a brief period of time the modem resets the IP address. Then I have to initialize my router and the digital phone for it to work again.

I have run diagnostics on my computer and that was fine.

The second problem with the phone (Citynet) is the quality of the sound. Sometimes it cuts out so much that I cannot continue a conversation and other times it is fine.

I have talked to Tech Support until I am blue in the face. Phone Tech says it's a server issue. ISP Tech Support says it's probably a router issue. Router Tech Support reconfigured the Linksys router over the net for me but no improvement.

Anyway I am pretty ticked that I keep losing connectivity. Sometimes for a couple of minutes sometimes a couple of hours. Today ISP Tech Support said I had connectivity 98.6% of the time. So okay I will pay 98.6% of my bill.;) Which is a pretty big bill IMO. $91/month for high speed.

So am I expecting too much to have connectivity >98.6% of the time? Unfortunately I am rural and my only other option is DSL and god knows how much connectivity I would lose with storms.

And your suggestion for the digital phone cutting out? It is the same with corded and cordless phones.

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Buy a 5.8ghz cordless phone, you'll be much happier with it.
If you have wired phone service and you have that much trouble, I'd be unhappy.
Any cellphone data service is going to be pretty expensive, Verizon gets $99/mo for theirs! :eek:

From your description, I'd think that satellite is probably the best option. It's not perfect, but it'll be usable most of the time. :)
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