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Hi all I am looking for a software solution for tech support basically a tech sees a question to ask and answers it and depending on what the answer is it would go to the next step is there anything out there for this? Please Help
 

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We use the IRC here at work. You can create a secure channel.
 

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That's more like automated flow chart software. Independent of technical computer support. I'm not aware of any such application (although there must be one since companies use this type of application), however, I do know that you're not looking for forum or IRC chatting software.
 
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