Hi all I am looking for a software solution for tech support basically a tech sees a question to ask and answers it and depending on what the answer is it would go to the next step is there anything out there for this? Please Help
Are you looking for Help Desk software?
I have never used any specific Help Desk software besided J.D. Edwards but that is way above what you need. We just used GroupWise email when I worked for the school district. We could color code each email. A certain color was assigned to each Tech Support person.
That's more like automated flow chart software. Independent of technical computer support. I'm not aware of any such application (although there must be one since companies use this type of application), however, I do know that you're not looking for forum or IRC chatting software.
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