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Long wait after connected before able to use wi-fi

1245 Views 12 Replies 4 Participants Last post by  Couriant, 
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When I connect to any wi-fi network (even at home - which is usually better than any other), it often takes a half-hour or more before I'm actually able to visit any websites or do anything online. I was just at my daughter's archery practice, and though I was "connected" to the wi-fi there, the entire 1 1/2 hours, I was not able to do anything online. I have checked with other devices on my home wi-fi, but they work fine with it. As soon as they connect, the browser works perfectly fine, so it must be an issue with my laptop. Please help!
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Couriant
When connected, check the network configuration. Assuming the computer is a windows machine, go to command prompt and type cmd and press enter.

next, type ipconfig/all and press enter. Please post the information that would be under Wireless Connection.

Next, type ping google.com -n 100 and press enter. If it goes well, this should take about a minute. If you do have some kind of issue, it may take longer. It will create 100 lines like:

Font Circle Symmetry Pattern Darkness


if it shows any other message, press CTRL+C break the command and return to the prompt. Let me know what message comes up.

Do you have any network security programs like Norton or McAfee?
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plodr
Have you tried a different browser?
I ask because if another browser doesn't have a problem, then settings on the problem browser need to be checked.
If the other browser also has a problem, then we'd look at programs running on the computer, especially security.

Try to connect and after that open task manager.
List the top 5 things using the CPU.
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flavallee
In one of your previous threads dated November 2017, you had a Toshiba laptop with Windows 10 that you were having wireless connection issues with.
Is that the same laptop that you're discussing in this thread?

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flavallee said:
In one of your previous threads dated November 2017, you had a Toshiba laptop with Windows 10 that you were having wireless connection issues with.
Is that the same laptop that you're discussing in this thread?

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Click to expand...
No, the Toshiba bit the dust a while back. I now have an HP laptop.
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Couriant said:
When connected, check the network configuration. Assuming the computer is a windows machine, go to command prompt and type cmd and press enter.

next, type ipconfig/all and press enter. Please post the information that would be under Wireless Connection.

Next, type ping google.com -n 100 and press enter. If it goes well, this should take about a minute. If you do have some kind of issue, it may take longer. It will create 100 lines like:

View attachment 274865

if it shows any other message, press CTRL+C break the command and return to the prompt. Let me know what message comes up.

Do you have any network security programs like Norton or McAfee?
Click to expand...
I don't have any network security programs running.

This is the information that came up after I did the "ipconfig/all":

Wireless LAN adapter Local Area Connection* 1:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : D4-6A-6A-26-BD-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : D6-6A-6A-26-BD-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : attlocal.net
Description . . . . . . . . . . . : Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : D4-6A-6A-26-BD-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2600:1702:14b0:a050::680(Preferred)
Lease Obtained. . . . . . . . . . : Thursday, February 27, 2020 7:35:28 PM
Lease Expires . . . . . . . . . . : Saturday, March 28, 2020 7:35:28 PM
IPv6 Address. . . . . . . . . . . : 2600:1702:14b0:a050:8da8:e30c:3823:474e(Preferred)
Temporary IPv6 Address. . . . . . : 2600:1702:14b0:a050:7074:a5d4:a774:11d4(Preferred)
Link-local IPv6 Address . . . . . : fe80::8da8:e30c:3823:474e%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.69(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, February 27, 2020 7:35:18 PM
Lease Expires . . . . . . . . . . : Friday, February 28, 2020 7:44:20 PM
Default Gateway . . . . . . . . . : fe80::e222:3ff:fefc:c3f9%16
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 97806954
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-83-4B-6A-48-BA-4E-63-AD-49
DNS Servers . . . . . . . . . . . : 2600:1702:14b0:a051::1
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
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Couriant said:
When connected, check the network configuration. Assuming the computer is a windows machine, go to command prompt and type cmd and press enter.

next, type ipconfig/all and press enter. Please post the information that would be under Wireless Connection.

Next, type ping google.com -n 100 and press enter. If it goes well, this should take about a minute. If you do have some kind of issue, it may take longer. It will create 100 lines like:

View attachment 274865

if it shows any other message, press CTRL+C break the command and return to the prompt. Let me know what message comes up.

Do you have any network security programs like Norton or McAfee?
Click to expand...
And this is what came up when I did the ping google.com... It took less than probably 10 seconds to finish:

Pinging google.com-n100 [23.217.138.110] with 32 bytes of data:
Reply from 23.217.138.110: bytes=32 time=80ms TTL=55
Reply from 23.217.138.110: bytes=32 time=770ms TTL=55
Reply from 23.217.138.110: bytes=32 time=81ms TTL=55
Reply from 23.217.138.110: bytes=32 time=81ms TTL=55

Ping statistics for 23.217.138.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 770ms, Average = 253ms
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flavallee
If your laptop is a HP brand, it will have a product number(P/N) and serial number(S/N) on it.
Please advise us what those numbers are so we can correctly identify your laptop and its hardware.

Is your laptop running Windows 7 or 8.1. or 10?

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flavallee said:
If your laptop is a HP brand, it will have a product number(P/N) and serial number(S/N) on it.
Please advise us what those numbers are so we can correctly identify your laptop and its hardware.

Is your laptop running Windows 7 or 8.1. or 10?

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Click to expand...
The product number is: LOT33UA#ABA Serial #: 5CD74333CL

The laptop is running Windows 10.

I hope this helps!

-Bryce
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flavallee
You have THIS HP 15-f233wm Notebook PC
It was purchased new in November 2017 and came with Windows 10 Home 64-bit.

It appears to have these networking devices:
Realtek RTL8188EE 802.11b/g/n wireless
Realtek (unknown model) 10/100 base-T ethernet

See if THIS support guide for your notebook is of any help to you.

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flavallee said:
You have THIS HP 15-f233wm Notebook PC
It was purchased new in November 2017 and came with Windows 10 Home 64-bit.

It appears to have these networking devices:
Realtek RTL8188EE 802.11b/g/n wireless
Realtek (unknown model) 10/100 base-T ethernet

See if THIS support guide for your notebook is of any help to you.

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Click to expand...
I ran the network diagnostics, but it didn't reveal any problems. Of course, I'm connected now and it's running fine, but it took a while (as usual) before it started connecting to the internet properly. Should I run it before it is connected and I'm able to access websites?
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flavallee
I'm not experienced in network diagnostics, so someone who is will need to answer your question.

Have you considered switching to an external USB dual band 802.11ac wireless adapter?
802.11bgn is older single band technology and is slower.

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Couriant
bezdekbt said:
And this is what came up when I did the ping google.com... It took less than probably 10 seconds to finish:

Pinging google.com-n100 [23.217.138.110] with 32 bytes of data:
Reply from 23.217.138.110: bytes=32 time=80ms TTL=55
Reply from 23.217.138.110: bytes=32 time=770ms TTL=55
Reply from 23.217.138.110: bytes=32 time=81ms TTL=55
Reply from 23.217.138.110: bytes=32 time=81ms TTL=55

Ping statistics for 23.217.138.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 770ms, Average = 253ms
Click to expand...
You mistyped it, there should have been a space between the n and 100. Please run it again by correcting the command:

ping google.com -n 100

Considering yo have a 770ms ping, i suspect you should see more of those.
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