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Logitech MK270 Keyboard Problems

53K views 4 replies 2 participants last post by  flavallee  
#1 ·
This is on one of our Dell Optiplex 780m mini tower machines.

We have several wireless Logitech MK270 keyboard/mouse combos.
For the last couple months, one of our keyboards has been giving problems; it started out with intermittent mild symptoms and has progressively gotten worse.
As best I can tell, the receiver is not a unifying receiver, although some of ours are.

It started out that, after a day or so of idleness, typing on the keyboard would not show up on the screen, or it would skip letters, or maybe it would ignore the first few letters before they would show up.
At first, the cure (at least for that session) was to unplug the little USB receiver and plug it back in, at which point everything would work good as new until after another period of idleness.

It has gotten progressively worse until now, after several various "repairs" and computer restarts, I can maybe name three folders and then it will maybe type the first few letters of the fourth one and then quit responding.

Sometimes, the letters are the only thing that will not respond, while other buttons will still work; sometimes, nothing whatsoever on the keyboard will work.

I downloaded a "re-connection" wizard from Logitech to no avail.
I have uninstalled the keyboard in device manager and restart, after which it may work for five minutes before quitting again.

The batteries test very good; not having any luck at anything else, I tried brand-new batteries anyway; new batteries did not help.

Throughout all this, the mouse has worked flawlessly.

I connected an old ancient ACER via USB cable; it was instantly recognized and hasn't missed a beat.

Of all of our wireless keyboards, this one that is giving problems is the most recently purchased and is less than a year old.

I can "uninstall" in device manager, but I cannot see any driver for the keyboard in programs, nor did my visit to the Logitech site turn up a downloadable driver.

Has this keyboard just malfunctioned and needs throwing away; or, is it a driver problem; or, is it a Windows 7 problem ?

Do I fix; or, do I just toss it and try another one ?

Thanks for reading.
 
#2 ·
A Logitech wireless keyboard/mouse combo is great to use with a desktop system.
It's "plug and play" and requires no software to be installed.
I use one myself with each of my Dell OptiPlex 780 minitowers.

Unfortunately, it has one fault that's well known in the Logitech community.
The keyboard can have several seconds of lag time between the time you type something and when it appears.
The fix for this is not to plug the receiver/transmit unit directly into a desktop USB port, but to plug it into a USB extender cable, then position it close to and in line-of-sight of the keyboard.
This has worked very well for me.

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#3 ·
The fix for this is not to plug the receiver/transmit unit directly into a desktop USB port, but to plug it into a USB extender cable, then position it close to and in line-of-sight of the keyboard.
This has worked very well for me.

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Thanks for the idea and I will for sure give that a try; I have a bag full of USB-2.0 extender cables that have proven themselves handy for such things; I will plug the receiver in one of them and hang it right behind the keyboard and see how that goes.

The receiver is currently in a front 2.0 USB port; the keyboard is on the left side of the counter-top; and, the nose of the machine is just underneath the right side of the open front of the counter.
I just measured and the actual straight-line distance is just less than three feet between the receiver and keyboard, but there is the one-inch thick solid cherry counter-top between.

I should have thought of it myself, as I do have the receiver for another machine USB-extender mounted and hanging about three feet above the keyboard due to the obstructed location of the machine.

Thanks !
 
#4 ·
Give that man a cigar !

I was just about to give up on it as a lost cause; but, after following Frank's advice --- So far, so good.........----

I plugged a 10-foot 2.0-USB extension cable in one of the rear 2.0 ports, routed it to above and beside the keyboard, and --- at least for now --- all seems to be good to go.

One factor that probably played a big part in the keyboard seeming to all of a sudden go from bad to worse is: on this machine, we have a 4-port 3.0-USB hub installed in the floppy-drive bay, which is immediately above the original front-mounted 2.0-USB ports, one of which I had the receiver plugged into.
The wife had two flash-drives plugged into the 3.0 hub and then I plugged a card reader into it as well and proceeded to try to name some folders.
No doubt the addition of these other devices protruding out over the little receiver were blocking what little signal that it was getting.

I am going to mark this mystery as SOLVED.
 
#5 ·
Give that man a cigar !
I was just about to give up on it as a lost cause; but, after following Frank's advice --- So far, so good.........
I plugged a 10-foot 2.0-USB extension cable in one of the rear 2.0 ports, routed it to above and beside the keyboard, and --- at least for now --- all seems to be good to go.
:D (y)

I have a 6' USB 2.0 extender cable plugged into one of the rear USB ports.
It runs along the side of the 780's case and has the end of it taped to the right side of the desk.
This places the transmit/receive unit in direct line-of-sight and about 2' from the keyboard and mouse.

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