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Locked out of my Mega.nz app account

12121 Views 9 Replies 5 Participants Last post by  Oddba11, 
O
Hello all,

I was wondering if anyone could help at all. For the last few months, I've been uploading my photos to the Mega.nz app. I changed my password in July and stupidly misplaced it. Now, I'm logged out of my account, with no password and no recovery key. Has anyone any idea what I can do to try gain access - ethically - back to my account? Thanks!
O.K.
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2twenty2
Go here https://mega.nz/login and click "Forgot Your Password?" then follow the prompts
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2twenty2 said:
Go here https://mega.nz/login and click "Forgot Your Password?" then follow the prompts
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Hi,

I've done that, and it says I need my recovery key to gain back access, which I don't have. My only option is to park my account which I don't want to do I appreciate the help though
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2twenty2
Have you tried their help center?

https://mega.nz/help

Other than that is the only help I can offer.
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2twenty2 said:
Have you tried their help center?

https://mega.nz/help

Other than that is the only help I can offer.
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I sent them an email so hopefully they can help. Thanks for the response
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Cookiegal
I understand that you're looking for an "ethical" way to recover the account so I will won't close the thread as we normally do with password issues. Please report back if you hear from them. :)
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Cookiegal said:
I understand that you're looking for an "ethical" way to recover the account so I will won't close the thread as we normally do with password issues. Please report back if you hear from them. :)
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Hi,

Yes absolutely, I am looking for a purely ethical way of sorting the issue. I will update on the situation if I hear back from Mega. Thanks! :)
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Cookiegal
You're welcome and I do hope they respond and you're able to recover the account.
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A
They don't have access to your data. It requires your password or recovery key.
https://mega.nz/security
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Oddba11
Not trying to pile on, but saving the recovery key is like the first two or three prompts when creating an account.
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