Tech Support Guy banner

Limited or no Connectivity

1927 Views 6 Replies 4 Participants Last post by  JohnWill
While at college my daughter's laptop computer got a serious virus and had to be reformatted by the techies at her school. She is home now is trying to connect wirelessly through my netgear router. She was able to do so before the reformatting, but now cannot.

We search for a wireless network and the laptop can see my Netgear which is WEP protected. We updated the properties so that the Key matches the WEP key numbers. We still get a message that the connection status is "limited or no connectivity".

On my PC using my Trendmicro, I cannot see her computer. What are we doing wrong ?

Both computers are running XP service pack 2.

I tried repairing the network connection and got the following response : "Windows could not finish repairing the problem because the following action cannot be completed : Renewing your IP address "

Not open for further replies.
1 - 7 of 7 Posts
Assuming the laptop has an integrated wireless adapter, check the laptop manufacturer's web site for the latest chipset and wireless adapter drivers.

Disable encryption on the router and try to connect. Assuming success re-enable encryption and reconnect. If possible use the secure WPA-PSK. If you have to settle for WEP use a HEX key, not an ascii passcode.
Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

Let's also see this.

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
See less See more
i'm new here but i will suggest u should get the updates for the wireless adapter and configure the ip address *manually* to match the network requirements.
I followed TeryyNet's suggestion last night. I disabled the encryption on the router and she was able to connect to the net. I then re-enabled the same encryption and matched her computer and she was now able to connect. Thanks for the help.

I will do some research on his other suggestion of using WPA-PSK rather than WEP. If I need to use WEP, what is a HEX key ?
A HEX key is a key composed of hexadecimal characters (0-9, a-f); 10 characters for 64-bit and 26 characters for 128-bit WEP.
WPA is by far the better choice if possible, much more secure than WEP. It's actually less difficult to configure than WEP, so it's a no-brainer if your equipment supports it.
1 - 7 of 7 Posts
Not open for further replies.