I assume you mean you put a USB drive in the Printer? Do you see any other error codes? Are you able to connnect to the web GUI of the printer?

When you turned off the printer, did you let it shut down completely? Some machines have a *cool down* period where you will need to let it shut down completely

 

Hi James

Yes, the USB Drive plugs into the printer to enable printing directly from it. I have never used the function before, always using the printer via the network.

I have unplugged the printer from both the network and the power supply, leaving it unplugged for more than 24 hours, but each time I turn it on it goes through the start up process before failing with the error message on the computer's GUI. "Error using USB. Remove USB". There is no code. The GUI is touchscreen but the only option that is offered is to view Supplies, which are all in good shape. Pressing on the error message has no effect.

My laptop discovers the printer but is unable to connect to it from my laptop or via the web, I assume because it is in an error state?

Andrew

 

The red flashing light indicates The printer requires user intervention.

Go here and scroll down to Restart the print service
https://windowsreport.com/printer-needs-user-intervention-error/

Only do that step. I don't think updating the printer driver or updating Windows is needed. There is probably something stuck in the queue or the print service shut off.

 

Thanks for the advice. Unfortunately that didn't work. Since I have this problem irrespective of which computer I use it seems to me that it must be an issue with the printer rather than a particular installation of a driver or Windows. I don't think it is a network issue either as the issue persists even if I connect the printer directly to a computer via a USB cable.

 

I think you are left with no option but to factory rest the printer.
Go here and scroll down to Lexmark https://smartprintsupplies.com/blogs/news/troubleshooting-your-printer-in-error-state
*******This will cause you to loose all settings *********
Or this one first Restoring factory default settings | Lexmark CS510

 

Thanks for the advice. Unfortunately this didn't work either. After the full factory reset and set up again, the problem persisted. I then tried changing the configuration from USB 1 to USB 2 in the configuration memu, but that didn't solve the problem either.

 

Is this printer for a company, and if so does it have any warranty/service?

 

Hi

Thanks for the question.

This is privately owned and, unfortunately, well past its warranty date.

 

after factory reset i think
service call or email lexmark, sounds like bad board

 

It does sound like it thinks the usb is still connected. I assume you have checked the port to make sure there is nothing in there that could be causing a short? Or any physical damage?

I agree with PeterOz,you should be able to contact Lexmark to see if they can confirm if it is a board /port issue and if they have someone in your area that could replace it.

I used to work for a printer/copier sales/service and those printers can be a lot to get to 1 part. The question would be wold the cost justify getting it repaired or to get a new one