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Laptop shut down while starting any mid end game

1828 Views 8 Replies 3 Participants Last post by SpywareDr, Oct 2, 2021

Anujsingapore

Discussion Starter · Sep 28, 2021 (Edited by Moderator)

My Dell Inspiron 5459 can no more take on even lower end games like Asphalt9, earlier it could play heavy games like Forza Horizon 4.

Whevever I try to open a game, either the laptop shuts down while loading the game, or it shuts dowm within a few seconds after a game is loaded. All existing game settings are on low already.

Pls help, below is config:

Dell Inspiron 5459 i5 6th Gen
8GB DDR3 RAM
1TB HDD
500MB SSD
INTEL GRAPHICS 520
AMD DEDICATED R5 335 GRAPHICS
WIN 10 HOME

Do note that the issue has recently come, earlier I could even play high end games on it

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210925234417.000000+330
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon (TM) R5 M335
Hard Drives: C: 465 GB (342 GB Free); D: 931 GB (903 GB Free);
Motherboard: Dell Inc., s/n /64K5362/ /
System: Dell Inc., ver DELL - 1072009, s/n 64K5362
Antivirus: Windows Defender, Enabled and Updated

Thanks

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SpywareDr

· #2 · Sep 28, 2021

How to Monitor Your Computer's CPU Temperature and start with the "For Basic CPU Temperature Monitoring: Core Temp" section. Set it to startup with Windows and let it run for a few days, (especially while gaming), so it'll build a history of CPU temps. If it stays well below (10-20°C below) the "Tj.Max" reading for your CPU, then your CPU temps are fine.

If it is regularly overheating though, "there's probably a deeper cause that you need to look into. Open up the Task Manager and see if there are any processes using your CPU, and stop them (or figure out why they're out of control). Make sure that you aren't blocking any of the vents on your computer, especially if it's a laptop. Blow the vents out with compressed air to make sure they aren't filled with dust and dirt. The older and dirtier a computer gets, the harder the fans have to work to keep the temperature down-which means a hot computer and very loud fans."

Also keep in mind that computers are designed to shutdown when they overheat so they do not cause a potentially disastrous fire.

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flavallee

· #3 · Sep 28, 2021

OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210925234417.000000+330
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon (TM) R5 M335
Hard Drives: C: 465 GB (342 GB Free); D: 931 GB (903 GB Free);
Motherboard: Dell Inc., s/n /64K5362/ /
System: Dell Inc., ver DELL - 1072009, s/n 64K5362

Rectangle Font Magenta Circle Paper product

(click each image to enlarge and view)

The Intel processor and AMD dedicated graphics in your laptop don't have the "horsepower" that's needed for quality gaming.
That's going to cause them to work harder and contribute to overheating when gaming.

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Anujsingapore

Discussion Starter · #4 · Sep 28, 2021

flavallee said:
View attachment 291166 View attachment 291167
(click each image to enlarge and view)

The Intel processor and AMD dedicated graphics in your laptop don't have the "horsepower" that's needed for quality gaming.
That's going to cause them to work harder and contribute to overheating when gaming.

---------------------------------------------------

I understand this.. But this is the computer setup I'm using for years and the same heavy games have played before without any issues.

Also, today I've noticed that the Games run fine most of the time with the battery, as soon as a charger is plugged in, the issue of shut down comes up while loading any game.

Please help

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Anujsingapore

Discussion Starter · #5 · Sep 28, 2021

SpywareDr said:
How to Monitor Your Computer's CPU Temperature and start with the "For Basic CPU Temperature Monitoring: Core Temp" section. Set it to startup with Windows and let it run for a few days, (especially while gaming), so it'll build a history of CPU temps. If it stays well below (10-20°C below) the "Tj.Max" reading for your CPU, then your CPU temps are fine.

If it is regularly overheating though, "there's probably a deeper cause that you need to look into. Open up the Task Manager and see if there are any processes using your CPU, and stop them (or figure out why they're out of control). Make sure that you aren't blocking any of the vents on your computer, especially if it's a laptop. Blow the vents out with compressed air to make sure they aren't filled with dust and dirt. The older and dirtier a computer gets, the harder the fans have to work to keep the temperature down-which means a hot computer and very loud fans."

Also keep in mind that computers are designed to shutdown when they overheat so they do not cause a potentially disastrous fire.

Hi I will check this.

Also, today I've noticed that the Games run fine most of the time with the battery, as soon as a charger is plugged in, the issue of shut down comes up while loading any game.

Please help

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SpywareDr

· #6 · Sep 28, 2021

Then I'd suggest trying a different charger. If still the same problem, then the problem must be in the laptop. Motherboard would be my first guess. (Assuming everything is clean).

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Anujsingapore

Discussion Starter · #7 · Sep 30, 2021

SpywareDr said:
Then I'd suggest trying a different charger. If still the same problem, then the problem must be in the laptop. Motherboard would be my first guess. (Assuming everything is clean).

Ok I'll check with a different charger and report back.. Thanks

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Anujsingapore

Discussion Starter · #8 · Oct 2, 2021

SpywareDr said:
Then I'd suggest trying a different charger. If still the same problem, then the problem must be in the laptop. Motherboard would be my first guess. (Assuming everything is clean).

Thanks, the problem got fixed with tweaking settings under power plan with processor % settings.

Have a minor issue now. The laptop will neither charge battery nor show charger as plugged in hwenever charged is connected WHILE MACHINE IS ON.

However, when I restart the machine OR when the machine is restarted, everything turns normal, battery shows charging and plugged in.

So if I pull out the charger again while the laptop is on and proerly functioning and charging, and if I re plug it again, the charging or charger detection will not show I have to every time either remove and insert the battery again or restart/shut down the laptop for charging/plugging in to resume.

Do note that once the laptop is switched off, the charging lights comes back and charging takes place.

Seems like a battery reset/charger reset issue and not likely the motherboard.

Pls help

Anuj

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SpywareDr

· #9 · Oct 2, 2021

Try performing a Clean Boot. If everything is now working fine you can keep it this way or, you can add one Startup item and/or Service at a time until the problem resurfaces. When it does you will have found your culprit.

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