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Laptop restarts every time it wakes up from sleep

866 Views 2 Replies 3 Participants Last post by  flavallee
Hello everyone. So since a few days my laptop has been acting strangely. Every time my laptop goes to sleep or I close the lid it restarts when I press a key or open the lid again. I have no idea what is triggering this. I tried resetting my laptop, but every time I do so my laptop restarts about half way through. I have looked at several settings like at the power options but nothing has worked so far. The way laptop restarts is different too. The ASUS logo appears twice and it takes a lot longer to restart than normal. I have an ASUS N551JB running Windows 10. I don't know what to do now, I have looked at several forums but nothing has worked so far. If anyone could help that would be great!
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What do you mean by "Resetting may laptop"?

Did this machine come with Windows 10 or was it upgraded to it?
It looks like that model laptop comes with either Windows 8.1 64-bit or Windows 10 Home 64-bit.

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