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Laptop Keyboard some keys are not working

667 Views 7 Replies 2 Participants Last post by Gr3iz, Nov 23, 2019

DhiaEJ

Discussion Starter · Nov 23, 2019

I have Lenovo Legion Y520 and some Keyboard Keys stopped working (Fn, H, G) I tried to update the drivers but nothing fixed this problem. Also, I didn't use my Laptop's keyboard so I guess that I did not cause this problem.

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Gr3iz

· #2 · Nov 23, 2019

Hello and welcome to TSG!!

It sounds like the keyboard is defective. Have you tried an external keyboard? I expect it would work fine. The way most keyboards are designed, using a matrix assembly, this type of failure is not uncommon, multiple keys ceasing to function. Looking at a YouTube video for replacing the keyboard in this model laptop, it would appear that it is much better to replace the entire top assembly. The keyboard is attached in such a way that replacement is difficult, at best. They keyboard is secured to the top ass'y with "plastic rivets", bits of plastic that stick through the keyboard mounting holes and are melted over to form a rivet-shaped cap, holding the k/b in place.

I'm not quite sure what you mean by this, though:

DhiaEJ said:
Also, I didn't use my Laptop's keyboard so I guess that I did not cause this problem.

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DhiaEJ

Discussion Starter · #3 · Nov 23, 2019

Gr3iz said:
Hello and welcome to TSG!!

It sounds like the keyboard is defective. Have you tried an external keyboard? I expect it would work fine. The way most keyboards are designed, using a matrix assembly, this type of failure is not uncommon, multiple keys ceasing to function. Looking at a YouTube video for replacing the keyboard in this model laptop, it would appear that it is much better to replace the entire top assembly. The keyboard is attached in such a way that replacement is difficult, at best. They keyboard is secured to the top ***'y with "plastic rivets", bits of plastic that stick through the keyboard mounting holes and are melted over to form a rivet-shaped cap, holding the k/b in place.

I'm not quite sure what you mean by this, though:

I'm using an external keyboard all the time and I've never touched the Laptop's keyboard that's why I meant

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Gr3iz

· #4 · Nov 23, 2019

Well, it still sounds as if the keyboard is defective now. If you've never used it, it may have always been bad.

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DhiaEJ

Discussion Starter · #5 · Nov 23, 2019

Gr3iz said:
Well, it still sounds as if the keyboard is defective now. If you've never used it, it may have always been bad.

So should I contact Lenovo Support ?

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Gr3iz

· #6 · Nov 23, 2019

Is it under warranty? If so, yes!

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DhiaEJ

Discussion Starter · #7 · Nov 23, 2019

Gr3iz said:
Is it under warranty? If so, yes!

Yes, so I'll contact them

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Gr3iz

· #8 · Nov 23, 2019

By all means! Keep us posted ...

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