Please click the link below for your operating system to download the TSG SysInfo Utility. Click on "Save File" then double-click the file to run it. Copy and paste the report in your initial post. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe)

Lan Cable not detected. Need help! (Driver or Powerline issue?)

2143 Views 27 Replies 4 Participants Last post by gabelisa247, Sep 5, 2016

Karra

Discussion Starter · Sep 1, 2016

Hello, i'm karra and im need of some help. Using win 10

i have had my own pc for a while now and up until now i have been using a Wi-Fi adapter. But i saved up some money and went and bought myself a powerline unit. (TP link TL-PA4010P) This is supposed to give me cabled internet. but there is a problem. the powerline is working fine. but when i plug the cable into my pc. nothing happens. and i mean nothing. I really don't know what to do.

It might be a driver issue. for that i have the following screenshot.

Rectangle Font Operating system Screenshot Parallel

here you can clearly see my wi-fi adapter. but also my ethernet controller. when i check it for updates the following happens

Rectangle Font Screenshot Operating system Software

Rectangle Font Operating system Screenshot Software

Product Rectangle Azure Font Screenshot

So. i really don't know what to do. but i am hating my current internet. PLEASE HELP!

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4

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1 - 20 of 28 Posts

etaf

· #2 · Sep 1, 2016

post an ipconfig /all
and the make and model of the PC please

------------------------------------------------------------------------
ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC

You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8 or Windows 10

To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

For windows version, XP, Vista, W7

Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:

From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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Karra

Discussion Starter · #3 · Sep 1, 2016

Windows IP Configuration

Host Name . . . . . . . . . . . . : Gaming-Beast
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : arnhem.chello.nl

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : (I REMOVED THIS)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : arnhem.chello.nl
Description . . . . . . . . . . . : Linksys AE3000
Physical Address. . . . . . . . . : C0-56-27-CB-19-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5003:3de7:8fef:40d9%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.19(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : donderdag 1 september 2016 17:44:08
Lease Expires . . . . . . . . . . : vrijdag 2 september 2016 17:44:13
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 62936615
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-6E-00-DE-C0-56-27-CB-19-89
DNS Servers . . . . . . . . . . . : 62.179.104.196
213.46.228.196
NetBIOS over Tcpip. . . . . . . . : Enabled

i built the pc myself.

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etaf

· #4 · Sep 1, 2016

and the make and model of the PC please
and the ID for that ethernet controller
------------------------------------------------------------------------
How to identify hardware in Device Manager

Goto Device Manager
how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key.
Device Manager screen should now open.

On a laptop you may need to use Hold the Windows key and press FN key + the pause key

If the above does not work then

For Windows 7 or Vista

Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager

For Windows 8 , 8.1 or Windows 10

Press the Windows key and the X key together.
Choose Device Manager
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

Once you are in device manager then navigate to:
The Device with the Yellow !

right click on that device with a yellow!

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation[/COLOR]
Device ID code 008A is for this device - Intel Centrino Wireless-N1030

Unknown Device Identifier enables you to identify the yellow question mark labeled Unknown Devices in Device Manager.
http://www.zhangduo.com/udi.html

------------------------------------------------------------------------

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flavallee

· #5 · Sep 1, 2016

This appears to be what you have:

TP-Link TL-PA4010P AV500 Powerline Adapter With AC Pass Through

It doesn't appear to have support for Windows 10.

Rectangle Parallel Tints and shades Font Pattern

--------------------------------------------------------------

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Karra

Discussion Starter · #6 · Sep 1, 2016

flavallee said:
This appears to be what you have:
TP-Link TL-PA4010P AV500 Powerline Adapter With AC Pass Through

--------------------------------------------------------------

well yes. but i got a set of 3

Karra

Discussion Starter · #7 · Sep 1, 2016

etaf said:
and the make and model of the PC please
and the ID for that ethernet controller
------------------------------------------------------------------------
How to identify hardware in Device Manager

Goto Device Manager
how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key.
Device Manager screen should now open.

On a laptop you may need to use Hold the Windows key and press FN key + the pause key

If the above does not work then

For Windows 7 or Vista

Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager

For Windows 8 , 8.1 or Windows 10

Press the Windows key and the X key together.
Choose Device Manager
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

Once you are in device manager then navigate to:
The Device with the Yellow !

right click on that device with a yellow!

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation[/COLOR]
Device ID code 008A is for this device - Intel Centrino Wireless-N1030

Unknown Device Identifier enables you to identify the yellow question mark labeled Unknown Devices in Device Manager.
http://www.zhangduo.com/udi.html

------------------------------------------------------------------------

PCI\VEN_1969&DEV_E091&SUBSYS_E0911849&REV_10
PCI\VEN_1969&DEV_E091&SUBSYS_E0911849
PCI\VEN_1969&DEV_E091&CC_020000
PCI\VEN_1969&DEV_E091&CC_0200

Vendor ID = 1969
Devide ID E091

I built the PC myself

flavallee

· #8 · Sep 1, 2016

According to those vendor and device codes, you have this device:

Rectangle Line Font Pattern Magenta

I'll leave you with Wayne.

----------------------------------------------------------------

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etaf

· #9 · Sep 1, 2016

make and model of the motherboard
did you install the chipset drivers ?

Karra

Discussion Starter · #10 · Sep 1, 2016

etaf said:
make and model of the motherboard
did you install the chipset drivers ?

well. above you you can see my MOBO. that is the right one. its 990FX killer series.

im sorry i don't know what chipset drivers are.

etaf

· #11 · Sep 1, 2016

where can i see the motherboard info ?

etaf

· #12 · Sep 1, 2016

http://www.asrock.com/mb/AMD/Fatal1ty 990FX Killer/?cat=Download
is this it ?

what windows version are you running

Karra

Discussion Starter · #13 · Sep 1, 2016

etaf said:
where can i see the motherboard info ?

someone above you posted this.
Im running windows 10. but i really think it's my drivers. i just saw this.

Product Rectangle Font Screenshot Operating system

so i'm pretty sure it is my driver

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2

etaf

· #14 · Sep 1, 2016

thats not the motherboard - thats the adapter for ethernet info
anyway

Yes it is the driver you need
the driver is on the link I posted
goto the link
choose the windows version you have
then look down the list for the latest version and date of the Killer Ethernet driver
download and install that

then post back another device manager screen shot of the network adapters
and an ipconfig /all

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Karra

Discussion Starter · #15 · Sep 1, 2016

okay. so i went and installed this version

Rectangle Screenshot Font Line Software

but im unpacking the file and im not sure. does it matter where i install it? any good suggestions? My apologies if i'm a complete rookie but i don't want to mess anything up

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etaf

· #16 · Sep 1, 2016 (Edited)

doesnt matter where you unzip the file to
once unzipped - then you need to double click on the setup file and it will then install the driver

also read the installation guide for W10
http://www.asrock.com/support/note/KillerLan(v1.1.52.1451).pdf

Karra

Discussion Starter · #17 · Sep 1, 2016

Hey! so now the Ethernet cable is registering. but it seems to not be over yet.

below you can find the results you wanted. and my last question.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Gaming-Beast
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : arnhem.chello.nl

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : C6-56-27-CB-19-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : arnhem.chello.nl
Description . . . . . . . . . . . : Killer e2200 Gigabit Ethernet Controller
Physical Address. . . . . . . . . : D0-50-99-62-27-D5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d445:f71f:576c:bec6%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.27(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : donderdag 1 september 2016 19:03:51
Lease Expires . . . . . . . . . . : vrijdag 2 september 2016 19:03:51
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 433082521
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-6E-00-DE-C0-56-27-CB-19-89
DNS Servers . . . . . . . . . . . : 62.179.104.196
213.46.228.196
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : arnhem.chello.nl
Description . . . . . . . . . . . : Linksys AE3000
Physical Address. . . . . . . . . : C0-56-27-CB-19-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5003:3de7:8fef:40d9%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.19(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : donderdag 1 september 2016 18:55:01
Lease Expires . . . . . . . . . . : vrijdag 2 september 2016 18:55:07
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 62936615
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-6E-00-DE-C0-56-27-CB-19-89
DNS Servers . . . . . . . . . . . : 62.179.104.196
213.46.228.196
NetBIOS over Tcpip. . . . . . . . : Enabled

Rectangle Font Screenshot Software Operating system

BUT! when i try to load a webpage or anything really. it doesn't work. my internet is really slow and nothing seems to load

So...... what now? ill include some screenshots of my Wi-Fi speed and cabled speed.

Photograph Product Rectangle Azure Font

now wi-fi

Rectangle Azure Font Operating system Screenshot

my Ethernet even just went down.

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3

Karra

Discussion Starter · #18 · Sep 1, 2016

Photograph Product Rectangle Font Screenshot

this is what windows network diagnostics told me

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Karra

Discussion Starter · #19 · Sep 1, 2016

ehm. can you guys help??

etaf

· #20 · Sep 1, 2016

------------------------------------------------------------------------
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past/
Any trial ware - like Norton, kaspersky or Mcafee which are often pre-installed on PCs
Or any other free security suites like zonealarm, AVG , Webroot etc
------------------------------------------------------------------------

------------------------------------------------------------------------
TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10

For Windows 8 or Windows 10

To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message

The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )

Please note and post back - if you receive the following message :-
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors

right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft Fix it , which will do the above for you

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1 - 20 of 28 Posts

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