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Discussion Starter · #1 ·
One of my remote users is claiming that while he was typing an email over the web, his keyboard suddently stopped working in the middle of the sentence. Now - the computer do not recognize the key board in any other programs (Word - Excel, etc) as well. The mouse, however, still works. He has rebooted and swapped out the keyboard with a different one. Nothing works.

Has anyone ever heard of this happening? I would hate to have him send the computer back to the States, if it just a simple setting problem.

Thanks in advance for your help
 

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Tell him to startup into safe mode and see if the keyboard works.. If it does, have him scan for virus's and spyware while in safe mode..
 
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