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Kernel32 - Blue screening BSOD

3684 Views 40 Replies 4 Participants Last post by  angirish
I am recieving a couple of error messages/blue screanings which state the following:
"Error:0E:018F:BFF8E64B" then it switches to a message stating:

"Kernel32 caused a general protection fault in module KRNL386.exe at 0001:000075a8"

and periodically i will recieve an error message stating: "Hposm caused an error in Kernel32.DLL" and then another periodic error stating: "ZCast has caused an error in Kernel 32.DLL"

As suggested by WhitPhil in my previous thread I did an AV Check as well as SpyBot, which advised me of several Viruses/TroJans/Worms etc....which I ultimately got rid of after running the Av Check/Spybot. I then ran CWShedder as well as AdAware, which also cleaned up my system.

After all of this I still seem to be getting the above listed error messages/Blue screans. Any suggestions?

WhitPhill, I could use your expertise once again!!! Thanx
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From the messages, you still are infested.

Download and run HiJackThis.
And copy/paste the log it creates, back here
Zcast is NetZero task.
Are you using this?

HPOsm belongs to an HP task, but the one the web talks about, isn't present.

I presume that you are running a HP PC as well as a Deskjet???

I would be tempted to go through the startup list (MSCONFIG) and UNselect all the HP related ones. (you can do a search on the web for the names. The few that I looked for all are unnecessary)

Unselect them, reboot and ensure the reboot is OK and your printer still works. Most of these tasks add icons to systray to give you quick access to something.

As well, UNselect OSA, MOSEARCH, MoneyExpress, LoadQm, WorksFUD, Adobe Gamma Loader

The task LMPDPSRV "supposedly" is related to a Lexmark Printer or Scanner? Do you have one of these installed? If so, again, I would UNselect this task, and then confirm that everything continues to run OK.

The Kernel32 causing an error in krnl386 is still strange.
But, removing all these apps from startup will free ram, resources and cpu. So, give them a shot!
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HPHUPd05 is a Software Update Checker (the 05 is a version number)

HP Component Manager - "Checks the internet for updated drivers/utilities for your HP product"

HPHMON05 - "Monitors the status of the memory card reader slot on a HP printers and displays a tray icon if a memory card isn't inserted. Disable if you don't use the reader "

HP DeskJet Taskbar - "Creates 1 or all 3 icons on taskbar. The 1st one has a yellow border around it warning that ink is low on the printer. The 2nd one is HP Device Detection Software and the 3rd one is about a card being inserted into the Hp printer "

I would UNselect them all (unless you use the last two).
All of these programs can be run via Start > Programs

You have UNselected Taskmon, which is OK, but I would now do the following.
Taskmon monitors programs as they start, and logs that info for Defrag to allow it to try and optimize program startup. It is generally accepted that this does little for performance, and makes defrag run longer.
So, run Explorer, and go to View > Folder Options > View tab and Select "Show all files".
Then, browse to the Windows folder and find a folder called APPLOG.
Select all files in this folder and delete them. (these are the info files)

You have also UNselected Scheduling Agent, which could be OK, but be aware that this is the program that automatically runs "things", such as checking for updated virus defintions periodically. Or running defrag on a scheduled basis. If you depend on these things happening, re-select Scheduling Agent.
(Microsoft Office was OSA. It is a MS program that attempts to start Office Programs faster, and is also the Office ToolBar. So, if you use the Toolbar, you will want to put this one back)

This page lists most startup programs.

You should now find that your startup is faster, and hopefully your PC is a little more responsive.
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The \Applog folder is hidden, so first go to Explorer, View > Folder Options > View Tab and Select Show All Files.
And, while you are there, UNselect (if it is selected) the "Hide File Extensions for Known File Types". This will make any later troubleshooting a bit easier.

There should be no issue getting to that site.
Try this one
This is Windows Explorer, NOT Internet Explorer!
(folder options is also under Tools)

Once you select Show All Files, you will be able to find Applog under \Windows.
Definitely delete them from teh recycle bin.

Also, do the following for me.

Start > Find Files
In the named field, enter kernel32.*
In the Look in field, use the pulldown to select [C:]
Find Now

Let me know what files are found and what folders they are in.

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I just wanted to make sure that the Kernel32 in the error message, was Kernel32.dll not Kernel32.exe running somewhere else!

"Just before I logged on (after leaving my computer idle for several hours) "
When you did this, was your screensaver active?
Also, to you have any Power Mgt options set in Control Panel?
Ie: to go to Standby mode, screen to power off, disk to power down?

But, other than this failure, how is the PC running now?
I'd run with it for a while. It may be worthwhile to switch to another screensaver in case that is part of the problem.
Nothing really wrong in power.
But, since you have System Hibernates set to Never, I would Disable the option under Hibernate.

Is this a laptop??
From the MS Help, it indicates that IF your hardware supports it, there will be a Hibernate tab with the options to control Hibernation.
Note that it also states "You cannot put your computer in hibernation if you have a FAT32 drive". (whether this is true or not, I don't know)

It is used most of the time on laptops, to force the PC into hibernate (save everthing currently running) when the laptop lid is closed (as in accidentally). If it isn't set this way, closing the lid would power down and loose all running tasks.

On a desktop, I personally don't see the use.

For one thing, if you set it up to hibernate when you hit the power off, it means you would never go through the bootup sequence. Which in turn means, startup tasks such as ScanRegistry (backup the reg files) would never run.

So, in your case, with "infrequent" use, I would power down/up each time.
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Well, *&&^%*(()!

Ok, let's start at the top.
Run the Online Virus check at TrendMicro (HouseCall)
Run Spybot, updating the definitions before the run.
Run HJT and post back the log again.
And, after a fresh boot, what is your System Resource percentage?
(Explorer > Help > About)

And, the message you are getting is Kernel32 caused and error in KRNL386.exe (not kernel32.exe?)

***One thing to try before posting back the log is to lower your graphics resolution a notch or two.
Start/Settings/Control Panel/System/Performance/ Graphics and move the slide bar lower.

***Also just found a thread where the problem lay with Easy CD Creator. And, after uninstalling it the problem went away.
Is yours a recent install?
Regardless, you could try an uninstall (for a while) and see if the blue screens stay away.
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No, I'm still following your trials and tribulations. I just thought that I'd give Hollywoodland Rog a shot.
It still bothers me that the errors are referencing krnl386. I "thought" this was related to 16-bit apps, and it's usage would be few and far between.

Other than the bluescreen after the virus check, how has your PC been treating you?

Also, while you are getting rid of items, there are still some apps that I think you can get rid of.

Microsoft Works Portfolio
HP Component Manager
PP6100b (something related to your scanner. If needed, you should be able to run this via Start > Programs)
HPDJ Taskbar Utility

Also, you are running both McAfee and AVG virus scanners. This is not a good idea. Choose one.
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