Tech Support Guy banner
Status
Not open for further replies.
1 - 10 of 10 Posts

·
Registered
Joined
·
10,392 Posts
Hi,

It could be a lot of things. First, please tell us the exact text of your error message.
Click on the details button, and tell us what it says.

Does it say Explorer, Iexplorer, or Iexplore. There are differences there too.

And when does the error occur? When you start up/shut down/surf the web, open or close a specific program?

The devil's in the details...

We also like to know what pograms are starting up when Windows load:

Go to Start/run, and type Msinfo32, followed by OK.
Go to Software Environment/Startup Programs.
Now click Edit/'Select all', and then 'copy'
Paste the contents in your post.

Good luck,
 

·
Registered
Joined
·
11,584 Posts
wrs4him
If your spelling of Kernel32.dll is on your computer as kernal32.dll
Then you probably have a virus. I would suggest doing a complete antivirus scan with an up to date scanner. If you do not have one you can do an online scan here. Post back you results and someone here can help you remove the viruses.
Online antivirus scan
http://housecall.antivirus.com/housecall/start_corp.asp
Keep us posted.
Dave
 

·
Registered
Joined
·
7 Posts
Discussion Starter · #6 ·
Originally posted by TonyKlein
Rob told me in a private message he'd already deleted his *.pwl files.

He also said: 'IT'S IN MICROSOFTS EXPLORER. WHEN I OPEN A PAGE IN A SITE'.

I assume you mean Internet Explorer?

Scanning for viruses and spyware is a good idea, but lets first see your startup proggies, like I advised you.

Greetz,
I GOT DISCONNECTED. BUT THAT LAST MESSAGE YOU SENT, SAYING DOES IT LOOK LIKE THIS,,FROM MICROSOFT, WELL, THAT'S WHAT IT LOOKS LIKE.
 

·
Registered
Joined
·
10,392 Posts
Hi WhitPhil,

My thoughts, exactly.
But personally I always like to see what's there first, disable stuff in Msconfig/startup, uninstall what can be uninstalled, and run Ad-Aware at the end.

But the latest version of Ad-Aware is safe to run at all times, now that they've ended support for New.Net, and modified the way WebHancer is removed.

So by all means lets try it: http://www.lavasoftusa.com/index.html

Good luck
 

·
Registered
Joined
·
10,392 Posts
Hi WhitPhil,

I've got a little standard text with tips I compiled from cexx.org, New.net itself, and other sources:

First go to Start/run, and type Msconfig. Go to the startup tab, uncheck New.Net application, and click OK.
Now reboot, and the program will not load again with Windows, preventing the recurrence of your error message.

Now go to Software add/remove, and remove New.Net application there.

Don't attempt to remove the dll manually, because that may cause the loss of your internet connectivity.

If uninstalling doesn't get rid of the dll (it happens), try this:

First, you will need to locate the New.net ".dll" file that is on the computer. Do this by doing a search for "newdot*.*".

The file will be located in your "Winnt" or "Windows" folder (depending on what version of Windows you are running). Once found, make note of
the actual filename which should look something like this:

Example: newdotnet2_90.dll

Close the Find or Search window then...

Click Start
Click Run
Type in the following line:


For Windows NT users:
"rundll32 c:\winnt\newdotnet2_90.dll,NewDotNetUninstall"
For Windows 95/98 users:
"rundll32 c:\windows\newdotnet2_90.dll,NewDotNetUninstall"

Click OK
You should then see a small window asking if you want to uninstall the New.net application. Click Yes. Once this is done, restart your computer. This should keep the .dll from loading up at startup of your computer.

Now if someone should lose their Internet connectivity through incorrect removal of NewDotNet, or Webhancer, I've got the following, which has proved to work in all cases.
There's also a hard way which involves painstaking Registry editing, but this is the easiest solution:

First remove your Ethernet Card/Modem through Device Manager, and to uninstall Dial-Up Networking in Software Add/Remove/Windows Setup/Communication.
Now FIRST back up your registry: Go to Start/Run, type Scanregw, followed by 'enter'. Choose 'yes', when you're offered to back up your registry.
Open the Registry Editor through Start/run/Regedit
Drill down to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock and WinSock2 and delete the entire Winsock subkey. Do the same with the Winsock2 subkey

Close Regedit and Reboot. Windows will find new hardware (your Ethernet card/Modem) and will want to install the driver, so keep your Windows CD-ROM/Driver for your NIC/Modem ready.
After installing the driver and rebooting, reinstall Dial Up Networking, and everything will be hunky-dory again.

Cheers,
 
1 - 10 of 10 Posts
Status
Not open for further replies.
Top