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Just got a game and not running smooth

454 Views 3 Replies 2 Participants Last post by  flavallee
My computer can run fortnite at 100 fps but when I got overwatch yesterday overwatch is running at 3 fps. I checked with the specs of my computer and it should be running at atleast 60. Can someone help me plz.
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You didn't advise what the specs are of your computer, so please do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

---------------------------------------------------------------
You didn't advise what the specs are of your computer, so please do the following in it:

Download and save the TSG System Information Utility (SysInfo.exe) file.
After it's been downloaded and saved, double-click it to run it.
Information about your computer will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

---------------------------------------------------------------
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD Ryzen 3 2200G with Radeon Vega Graphics, AMD64 Family 23 Model 17 Stepping 0
Processor Count: 4
RAM: 3515 Mb
Graphics Card: Microsoft Basic Display Adapter
Hard Drives: C: 223 GB (132 GB Free);
Motherboard: ASUSTeK COMPUTER INC., PRIME B450M-A
Antivirus: Windows Defender, Enabled and Updated
what do i do now?

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ASUS PRIME B450M-A

I'm not a hardware/gaming expert, but I see 2 problems in your log that are likely affecting your gaming experience.

1. Your computer's motherboard supports 64 GB of RAM, but it appears to have only 4 GB.
You should increase it to at least 8 GB, but preferably to 16 GB.

2. Your computer's graphic device doesn't appear to have the proper driver installed.
That's causing it to run in basic mode and restricting its performance.

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